Front of House Manager Dublin · Full-time View role →

Twinlite Services Limited; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Twinlite Services Limited in Dublin is seeking a Front of House Manager to lead the Guest Services team through the pre-opening phase of The Bolton. You will ensure a consistently warm, professional welcome and oversee check-in/check-out, reservations and front office operations.

This senior role requires proven hotel Front of House leadership, strong people management, and the ability to work autonomously in a fast-paced environment.

Qualifications

• Proven experience in Front of House management within hotels, ideally 4-star or above.
• Experience with hotel PMS systems and understanding of revenue principles.
• Excellent communication skills, both written and verbal.
• Highly organised with ability to manage multiple priorities.
• Experience supporting a hotel pre-opening or new-build project is an advantage.

Responsibilities

• Lead Front of House and Guest Services to deliver exceptional welcome.
• Maintain reception and guest services area, clean and well-presented.
• Handle guest queries, complaints and special requests promptly.
• Champion the hotel's brand vision and exceed guest expectations.
• Recruit, lead and develop a high-performing Front of House team.
• Set rotas and ensure adequate cover across all shifts.
• Manage team performance, conduct reviews and coaching.
• Deliver induction and ongoing training for standards.
• Oversee day-to-day Front of House operations including check-in/check-out, room allocation and reservations.
• Manage front of house administration (credit card authorisation, city ledger, petty cash).
• Support payroll administration and rostering in line with budget.
• Identify opportunities to optimise occupancy and revenue with the General Manager.
• Ensure compliance with policy, licensing, health & safety; GDPR records.
• Act as Duty Manager as required.
• Assist with pre-opening responsibilities: SOPs, PMS configuration, recruitment.

Skills

People management

Communication skills

Organisation

Autonomy

Pre-opening experience

Tools

PMS systems

Job description

# Front of House Manager Ref TW-0100The Front of House Manager is responsible for the day-to-day leadership of the Front of House and Guest Services team, ensuring every guest receives a consistently excellent welcome and stay. This is a senior hotel management position and, given The Bolton's pre-opening status, the role also carries responsibility for helping establish Front of House standards, systems and procedures ahead of launch.## What you’ll do* Guest Service & Standards* Ensure guests receive a consistently high level of service and a warm, professional welcome at every touchpoint.* Keep the Reception and Guest Services area well-presented, clean and tidy at all times.* Handle guest queries, complaints and special requests promptly, ensuring guests leave with a favourable impression of the hotel.* Champion the hotel's brand vision, ensuring the team anticipates and exceeds guest expectations.* Team Leadership* Recruit, lead and develop a high-performing Front of House team, including Reception and Duty/Night Management.* Set rotas and ensure appropriate cover across all shifts, including early, late, weekend and night operations.* Manage team performance and progress, including conducting reviews, coaching and, where necessary, progressive discipline.* Deliver induction and ongoing training so the team consistently meets brand and service standards.* Operations & Financial* Oversee day-to-day Front of House operations, including check-in/check-out, room allocation and reservations.* Manage Front of House administration, including house limit checks, credit card authorisation, city ledger accounts and petty cash.* Support payroll administration and rostering for the department in line with budget.* Identify opportunities to optimise occupancy and revenue in coordination with the General Manager.* Compliance & Safety* Ensure all Front of House procedures comply with hotel policy, licensing requirements and Irish employment and health & safety legislation.* Maintain accurate visitor, guest and incident records in line with GDPR and hotel policy.* Act as a Duty Manager as required, taking responsibility for the safety and security of guests and colleagues on shift.* Pre-Opening Responsibilities* Support the General Manager in developing Front of House SOPs, service sequences and departmental structures ahead of opening.* Assist with the selection and configuration of the Property Management System (PMS) and related guest-facing technology.* Contribute to the recruitment and onboarding of the founding Front of House team.## What we’re looking for* Proven experience in a Front of House, Reception or Rooms Division management role within hotels, ideally at 4-star or above.* Strong people-management skills with a track record of leading and developing a team.* Experience with hotel PMS systems and an understanding of revenue principles.* Excellent communication skills, both written and verbal, with the confidence to liaise at all levels.* Highly organised, with the ability to manage multiple priorities and remain calm under pressure.* Comfortable operating with a degree of autonomy, particularly given the pre-opening environment.* Experience supporting a hotel pre-opening or new-build project is an advantage but not essential.## How we review applicationsEvery application is read by a person. Software helps us organise CVs against the requirements above; it never rejects anyone. See the candidate privacy notice.Location: DublinType: Full-timeTeam: HospitalityBy email: [e-mail] — quote TW-0100 in the subjectApply nowTakes about two minutes. CV as PDF or Word, or email it to the address above.