Front of House Manager — VIP Service & Team Leadership

Rapport Guest Services; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Travel and grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development

WOW Awards

Paid day off

Job summary

Rapport Guest Services, a multi-award-winning company delivering front- and back-of-house guest services across the UK and Ireland, is seeking a Front of House Manager based in Dublin. You will oversee daily operations, lead reception teams, and manage key client relationships to uphold exceptional service standards.

The role offers leadership across UK & Ireland sites, with 40 hours per week, Monday–Friday, and flexibility for overtime.

Qualifications

• Leadership experience within Front of House, hospitality or a corporate environment.
• Strong team leadership and stakeholder management skills.
• A positive, engaging personality with excellent communication skills.
• A proactive, flexible and solutions-focused approach.
• High standards of presentation and attention to detail.
• Passion for delivering exceptional service.

Responsibilities

• Oversee the day-to-day Front of House operation across UK & Ireland.
• Lead, motivate and develop reception teams.
• Build strong relationships with clients and senior stakeholders.
• Deliver exceptional experiences for VIP and high-profile visitors.
• Support recruitment, onboarding, training and performance management.
• Oversee rotas, holidays, team cover and operational requirements.
• Support events and wider business initiatives.
• Produce management reports and monitor service performance.
• Step in for the Reception Manager UK & Ireland when required.

Skills

Leadership

Team leadership

Stakeholder management

Communication skills

Problem solving

Attention to detail

Service excellence

Job description

Rapport Guest Services, a multi-award-winning company delivering front- and back-of-house guest services across the UK and Ireland, is seeking a Front of House Manager based in Dublin. You will oversee daily operations, lead reception teams, and manage key client relationships to uphold exceptional service standards.

The role offers leadership across UK & Ireland sites, with 40 hours per week, Monday–Friday, and flexibility for overtime.