Front Office Manager — Guest Experience & Team Leader

Bridge House Hotel & Leisure Club , Tullamore; Tullamore; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Supportive family-oriented working环境

Great Place to Work

Bike to work

On site parking

Wellness programme

Gym membership

Staff discounts

Pension scheme

Discounted Group Health Insurance

Ongoing training and development

Job summary

Bridge House Hotel & Leisure Club in Tullamore is seeking an experienced Front Office Manager to lead the front desk, guest services and reception operations. Reporting to the Rooms Division Manager, you will oversee check-ins/outs, billing, guest queries and upsell opportunities while developing the team and ensuring a warm, professional experience for all guests.

This role offers a competitive salary, a supportive environment and opportunities for ongoing training within a respected four-star

Qualifications

• Previous experience as Front Office Manager or senior hotel receptionist.
• Experience working in a busy hotel environment.
• Excellent customer service and leadership skills.

Responsibilities

• Lead the Front Office and Reception teams daily.
• Oversee arrivals, departures, room allocations and billing.
• Maintain high standards of guest service and satisfaction.
• Manage front office rotas and staff training and development.

Skills

Leadership

Customer service

Communication

People management

Organisational skills

Tools

PMS Software

HotSoft Experience

Job description

Bridge House Hotel & Leisure Club in Tullamore is seeking an experienced Front Office Manager to lead the front desk, guest services and reception operations. Reporting to the Rooms Division Manager, you will oversee check-ins/outs, billing, guest queries and upsell opportunities while developing the team and ensuring a warm, professional experience for all guests.

This role offers a competitive salary, a supportive environment and opportunities for ongoing training within a respected four-star