Front Desk Team Lead: Elevate Guest Experience and Growth

The Doyle Collection Ltd.; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

30 days holiday

Free meals on duty

Discounted rooms

50% off food

Great location

In-house training

Rewards programme

Cycle to Work

Staff parties

Plus more

Job summary

The Westbury is seeking a capable front desk team leader to ensure smooth shift operations and optimal guest service in a busy Dublin hotel. You will oversee front office activities, coordinate staff, and drive upselling of hotel offerings to enhance guest experiences.

Join a renowned property within The Doyle Collection and contribute to maintaining excellence in guest care, service standards, and team development.

Qualifications

• Experience leading front desk shifts in a hotel setting.
• Knowledge of hotel offerings and upselling to guests.
• Strong communication and people management skills.

Responsibilities

• Manage daily activities of the front office and ensure smooth shift execution.
• Ensure tasks are completed in a timely fashion and guest needs are met.
• Maximise guest satisfaction and minimise complaints.
• Actively upsell and cross-sell hotel products and services.

Skills

Team leadership

Guest service

Upselling

Communication

Job description

The Westbury is seeking a capable front desk team leader to ensure smooth shift operations and optimal guest service in a busy Dublin hotel. You will oversee front office activities, coordinate staff, and drive upselling of hotel offerings to enhance guest experiences.

Join a renowned property within The Doyle Collection and contribute to maintaining excellence in guest care, service standards, and team development.