Reception Team Leader

The Doyle Collection Ltd.; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

30 days holiday

Free meals on duty

Discounted rooms

50% off food

Great location

In-house training

Rewards programme

Cycle to Work

Staff parties

Plus more

Job summary

The Westbury is seeking a capable front desk team leader to ensure smooth shift operations and optimal guest service in a busy Dublin hotel. You will oversee front office activities, coordinate staff, and drive upselling of hotel offerings to enhance guest experiences.

Join a renowned property within The Doyle Collection and contribute to maintaining excellence in guest care, service standards, and team development.

Qualifications

• Experience leading front desk shifts in a hotel setting.
• Knowledge of hotel offerings and upselling to guests.
• Strong communication and people management skills.

Responsibilities

• Manage daily activities of the front office and ensure smooth shift execution.
• Ensure tasks are completed in a timely fashion and guest needs are met.
• Maximise guest satisfaction and minimise complaints.
• Actively upsell and cross-sell hotel products and services.

Skills

Team leadership

Guest service

Upselling

Communication

Job description

As a front desk team leader, you would be responsible for the smooth running of each shift ensuring that all tasks are completed in a timely fashion. Manage all daily activities in the front office department and serve guests in a friendly, timely and professional manner. It would be your duty to maximise the service provided by the front office department to minimise the number of guest complaints and maximise guest satisfaction results. Assist the management team in achieving budgeted targets and be fully knowledgeable of the hotel offerings and to actively up-sell and cross-sell the hotel’s products and services.

The perks of working at The Westbury Hotel:

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more ...

The Westbury, Dublin

The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin’s social and cultural riches. From the moment guests ascend the hotel’s central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites– showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.