Front Office Manager

Harri; Ireland; Remote; EUR 45,000 - 60,000; Full time

Job summary

The Address Collective in Ireland seeks a Front Office Manager to lead the front desk team, ensure smooth daily operations, and deliver outstanding guest service.

With at least 1 year in a front office or hospitality role, you will manage schedules, monitor VIP arrivals, and work with other departments to optimize occupancy and revenue. This role emphasizes grooming standards, timely reporting, and a proactive approach to guest requests while upholding company policies.

Qualifications

• Minimum experience 1 year in front office or hospitality management.
• Proven ability to lead a team and manage staff schedules.
• Strong customer service and guest relations skills.
• Familiarity with hotel operations and revenue concepts.
• Ability to work within budgets and targets.

Responsibilities

• Arrive promptly on duty in a clean, presentable uniform.
• Schedule and chair front office meetings monthly.
• Monitor VIP arrivals and guest queries to ensure prompt resolution.
• Maximise room revenue and occupancy through yield management.
• Oversee staff scheduling and ensure shifts are covered.
• Maintain high standards of cleanliness, hygiene and grooming.
• Coordinate with accounts on billing and deposits.
• Train and monitor staff to maintain service quality.

Skills

Staff scheduling

Budget management

Guest relations

Team leadership

Revenue/yield management

Communication skills

Job description

Front Office Manager

Minimum Experience 1 year.

Key duties and responsibilities:

• To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
• Schedule and chair front office departmental meeting monthly or as required by the General Manager, minutes from which to be forwarded for his/her attention.
• Maintain the highest level of personal and work cleanliness and hygiene throughout all duties.
• To be aware of and analyse all forthcoming business on a regular basis, being aware of future business requirements and make plans accordingly.
• To monitor the arrivals list and be aware of impending VIP arrivals at all times.
• Build and strengthen relationships with guests to extend their personal preferences to create new hotel customers that enable future bookings.
• To be fully knowledgeable of competitor activities and benchmark current provisions against the same
• To work within budgeted targets – room revenues, occupancies and rate achievement
• Be responsible for staff scheduling, working within budget constraints.
• To ensure that the Front desk is operated in a professional manner at all times, ensuring that the standards set down by the company are maintained at all times.
• To ensure all agreed-upon services and amenities are offered. E.g. porterage service, wake-up calls, etc.
• To ensure all guests' queries/requests and reservations are dealt with promptly and efficiently.
• To ensure that all guests are offered consistently high standards of quality through training and monitoring.
• To compile useful customer databases and information, and ensure there is an efficient follow-up system in operation. aware of relevant competitor information and market changes to initiate changes to our services/rates as appropriate.
• Maximise room revenue, occupancy percentage and revenue per through yield management, revenue analysis and tracking.
• To ensure all staff are aware of hotel promotions or special activities.
• To maximise all sales opportunities through up-selling and additional sales, and efficient recording of sales.
• Carry out duty management functions as required by the business demands.
• To structure effective rosters to ensure shifts are covered to meet the level of business.
• To regularly review departmental SOPs and ensure they are updated as required and communicated to all team members.
• To monitor ledger bills before being received by accounts.
• To monitor all management accounts.
• T monitor that guest charges are being attributed and settled correctly.
• To ensure all billing is done to the agreed standard and to liaise with accounts to alleviate any problems.
• To manage deposits and lodgements, floats and foreign exchange
• To deal with complaints in an efficient, attentive and constructive manner.
• To ensure that any guest queries/enquiries are responded to effectively.
• Ensure cash handling procedures are carried out in accordance with company policy.
• To ensure that the agreed standard of uniform and personal hygiene is adhered to by all team members at all times.
• To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security.
• Carry out ordering responsibilities as required, utilising the Online purchasing system.
• Adhere to the company's Code of Conduct.
• To read, understand and carry out your responsibilities as defined in the Staff Handbook.
• Ensure work stations are kept clean, safe and tidy at all times.
• Report any maintenance issues immediately to management.
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.

Compensation: Competitive salary