Duty Manager – Luxury Hotel Operations & Guest Experience

The Johnstown Estate; Dundrum; On-site; EUR 42,000 - 60,000; Full time

Job summary

The Johnstown Estate in Dundrum, Ireland, is seeking an experienced Duty Manager to lead daily hotel operations across Food & Beverage, Conference & Banqueting and Front of House. Reporting to the Operations Manager, you will drive service excellence, staff leadership and guest satisfaction in a fast-paced, 4/5-star environment.

Ideal candidates will have strong management and people skills, with a proactive attitude, excellent communication and the ability to work flexible hours.

Qualifications

• Previous experience in a similar role in a 4/5-star property.
• Excellent customer-focused manner at all times.
• Proactive positive attitude with strong strategic thinking skills.
• Ability to communicate effectively at all levels.
• Flexibility with working hours is essential.

Responsibilities

• Hands-on experience in hotel operations, specifically Food & Beverage; Conference & Banqueting and Front of House.
• Fully responsible for all aspects of smooth operations in all departments.
• Support each department manager.
• Ensure premises are in operative condition and able to serve guests with service excellence.
• Conduct regular operations team meetings with all HODs to discuss routine matters, sales targets and service recovery.
• Ensure SOP implementation in all departments and check during routine operational checks.
• Provide professional, friendly and courteous service to all guests.
• Ensure guests are warmly welcomed and dealt with efficiently and professionally.
• Liaise with and assist departments as required.
• Inspect stores to check stock levels, quality, and expiry where applicable.
• Monitor coordination between departments for smooth operations.
• Identify staff development needs and assist with training.

Skills

People management

Team leadership

Operations management

F&B operations

Front of House

Communication skills

MS Office

Tools

MS Office

Job description

The Johnstown Estate in Dundrum, Ireland, is seeking an experienced Duty Manager to lead daily hotel operations across Food & Beverage, Conference & Banqueting and Front of House. Reporting to the Operations Manager, you will drive service excellence, staff leadership and guest satisfaction in a fast-paced, 4/5-star environment.

Ideal candidates will have strong management and people skills, with a proactive attitude, excellent communication and the ability to work flexible hours.