Front Desk: Guest Experience Agent (Relocation & Training)

Cork International Hotel; Cork; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Relocation assistance

Pension scheme

Death in service

Referral bonus

Friends & family discounts

Hotel rates

Training days

Leap card assistance

Descripción de la vacante

Cork International Hotel in County Cork invites applications for a Full-Time Receptionist. You will greet guests, manage check-ins and registrations, and support reservations while maintaining high standards of service.

You should have guest-facing experience, good communication and IT skills, and a friendly, professional approach. Full training and career development are provided. Relocation assistance and staff benefits are available.

Formación

• Previous experience in a guest facing role preferably in a hotel.
• Good communication and IT skills.
• Be passionate about delivering excellent customer service.

Responsabilidades

• Receive and register guests on arrival, using their names at all times.
• Ensure all documentation relating to registration and check-out is per SOPs.
• Handle reservations in line with rate management and selling guidelines.
• Maximise in-house selling opportunities and be aware of sales opportunities.
• Post all pay-in vouchers from all departments and record cash received.
• Maintain security of property and cash and ensure guest valuables are recorded.
• Comply with health and safety, hygiene, and hotel policies.
• Carry out Reservations Coordinator tasks if required.

Conocimientos

Guest-facing experience

Communication skills

IT skills

Hospitality

Herramientas

Computer operations

Descripción del empleo

Cork International Hotel in County Cork invites applications for a Full-Time Receptionist. You will greet guests, manage check-ins and registrations, and support reservations while maintaining high standards of service.

You should have guest-facing experience, good communication and IT skills, and a friendly, professional approach. Full training and career development are provided. Relocation assistance and staff benefits are available.