Front Office Superstar - Guest Experience Advocate

Radisson Blu Hotel Cork; Little Island; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Discounted rates across The iNUA Group

Job summary

Radisson Blu Cork is seeking a Full-Time Receptionist to join our Front Office team. You will be the friendly face and first point of contact, delivering a seamless check-in/out experience and supporting guest queries.

Greet guests warmly, manage reservations, process payments, and coordinate with housekeeping to ensure an outstanding stay. The role requires excellent communication, a positive attitude and flexibility to work mornings, evenings, weekends and holidays.

Qualifications

• Previous experience in a customer-facing role (hospitality experience desirable).
• Excellent communication and interpersonal skills are essential.
• Strong organisational skills and attention to detail.
• Ability to work well under pressure in a busy hotel environment.
• Flexibility to work mornings, evenings, weekends and holidays.

Responsibilities

• Greet all guests warmly and professionally, delivering high-standard personalised service.
• Manage check-ins, check-outs and reservations efficiently using hotel systems.
• Handle guest enquiries in-person, by phone, and by email.
• Assist with billing, payments, and daily cash procedures.
• Coordinate with housekeeping, reservations and other departments to ensure an outstanding guest stay.
• Maintain the lobby and front desk areas to brand standards.
• Support the Front Office Manager and wider team as needed.

Skills

Customer-facing experience

Excellent communication

Interpersonal skills

Strong organisational skills

Ability to work under pressure

Flexibility to work shifts

Tools

Opera PMS

Job description

Radisson Blu Cork is seeking a Full-Time Receptionist to join our Front Office team. You will be the friendly face and first point of contact, delivering a seamless check-in/out experience and supporting guest queries.

Greet guests warmly, manage reservations, process payments, and coordinate with housekeeping to ensure an outstanding stay. The role requires excellent communication, a positive attitude and flexibility to work mornings, evenings, weekends and holidays.