Receptionist

Cork International Hotel; Cork; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Relocation assistance

Pension scheme

Death in service

Referral bonus

Friends & family discounts

Hotel rates

Training days

Leap card assistance

Job summary

Cork International Hotel in County Cork invites applications for a Full-Time Receptionist. You will greet guests, manage check-ins and registrations, and support reservations while maintaining high standards of service.

You should have guest-facing experience, good communication and IT skills, and a friendly, professional approach. Full training and career development are provided. Relocation assistance and staff benefits are available.

Qualifications

• Previous experience in a guest facing role preferably in a hotel.
• Good communication and IT skills.
• Be passionate about delivering excellent customer service.

Responsibilities

• Receive and register guests on arrival, using their names at all times.
• Ensure all documentation relating to registration and check-out is per SOPs.
• Handle reservations in line with rate management and selling guidelines.
• Maximise in-house selling opportunities and be aware of sales opportunities.
• Post all pay-in vouchers from all departments and record cash received.
• Maintain security of property and cash and ensure guest valuables are recorded.
• Comply with health and safety, hygiene, and hotel policies.
• Carry out Reservations Coordinator tasks if required.

Skills

Guest-facing experience

Communication skills

IT skills

Hospitality

Tools

Computer operations

Job description

The Cork International Hotel is seeking to recruit a Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you.

This is an opportunity to begin or recommence your career with a hotel group where learning and development, internal promotion are key to how we work.

The main duties will include:

• Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP's


• Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures


• Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines


• Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities


• Be thoroughly familiar with all company selling procedures and promotions


• Correctly post all pay-in vouchers from all departments


• Record all cash received


• Ensure the security of all property and cash


• Receive and record guests' valuables for safety deposits and issue receipts


• Be aware of hotel room availability at all times


• Check and ensure the correctness of float


• Wear uniform provided by the company


• Maintain the highest level of personal and work cleanliness and hygiene


• Adhere to the company's Code of Conduct


• Ensure work areas are kept clean, safe and tidy at all times


• Control the security of company's stock and property


• Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc


• Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards


• Carry out any reasonable request made by Management and hotel guests to the best of their ability


• Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis


• Carry out the function of Reservations Coordinator if required


• Comply with any reasonable request by the Front Office Manager or Management


• Make themselves available for training and communication meetings for which advance notice will normally be given

The ideal candidate:

• Previous experience in a guest facing role preferably in a hotel


• Good communication and IT skills


• Have a passion for delivering excellent customer service

Benefits

• Competitive rate of pay


• Relocation Assistance


• Access to our Company Pension Scheme


• Death in Service Benefit


• Employee referral bonus


• Friends & Family discounts across our restaurants


• Special rates in our hotel accommodation


• Paid internal and external training days


• Access to Trained Mental Health First Aiders


• Team Member Social & Wellbeing Events


• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month


• Meals on Duty


• Assistance with Leap Cards