Front Desk & CRM Coordinator for Customer Experience

Efficient Renewables; Ireland; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training & development

Friendly working environment

Job summary

Efficient Renewables is seeking an organised, professional Receptionist & Customer Support Coordinator to join our team in Ireland. You will be the first point of contact for customers, handling enquiries and delivering an outstanding experience from initial contact through project completion.

You’ll manage reception duties, keep our CRM up to date, coordinate between sales, technical and installation teams, and support the wider team with administration.

Qualifications

• Experience in reception, admin or customer service.
• Experience with CRM software or quick to learn new systems.
• Excellent communication and interpersonal skills.
• Professional and confident telephone manner.
• Strong organisation with high attention to detail.
• Ability to manage multiple tasks and prioritise.
• Proactive, ownership mindset; able to work independently and with the team.

Responsibilities

• Be the first point of contact for customers with a warm, professional welcome.
• Handle reception duties: calls, emails and inquiries.
• Maintain accurate customer records in the CRM.
• Track inquiries through the CRM and progress opportunities.
• Coordinate between sales, technical and installation teams.
• Schedule appointments and manage diaries as needed.
• Provide general admin support to the team.
• Identify opportunities to improve customer service and CRM efficiency.

Skills

Reception experience

Communication skills

Telephone manner

Organisation

Multitasking

Proactive attitude

Independence with teamwork

Tools

CRM software

Job description

Efficient Renewables is seeking an organised, professional Receptionist & Customer Support Coordinator to join our team in Ireland. You will be the first point of contact for customers, handling enquiries and delivering an outstanding experience from initial contact through project completion.

You’ll manage reception duties, keep our CRM up to date, coordinate between sales, technical and installation teams, and support the wider team with administration.