Customer Service Representative

Zeus Packaging; Dublin; On-site; EUR 35,000 - 42,000; Full time

Job summary

Zeus Packaging is seeking a proactive Customer Service Executive to join our team and take on receptionist duties. You will handle front-line customer service, assist with orders, and support office administration to keep the Dublin office running smoothly.

Responsibilities include greeting visitors, managing calls and emails, data entry, and arranging meetings and equipment. A friendly, professional demeanor and strong communication are essential to success in this role.

Qualifications

• Experience in customer service or office administration.
• Excellent written and verbal communication.
• Strong organizational and time-management abilities.
• Professional, friendly demeanour when dealing with clients and visitors.

Responsibilities

• Provide front-line customer service via phone, email, and in person.
• Assist in processing orders, data entry, and maintaining customer records.
• Greet visitors and manage reception in a friendly and professional manner.
• Book and prepare meeting rooms, arrange refreshments, and ensure equipment is ready.
• Manage the office calendar and schedule meetings.

Skills

Customer service

Office administration

Communication skills

Organization & time management

Microsoft Office

Confidentiality

Teamwork

Tools

Microsoft Office Suite

Job description

We are looking for a proactive and personable Customer Service Executive to join our team, who will also take on the role of Receptionist. This dynamic position requires excellent communication and organizational skills, as well as a friendly and professional demeanour when dealing with customers, visitors, and colleagues alike. You will be responsible for both front-line customer service and administrative tasks, ensuring that our office operates smoothly and efficiently.

PRINCIPAL RESPONSIBILITIES

Customer Service Executive:

• Provide exceptional customer service by assisting clients with inquiries, resolving issues, and delivering solutions.
• Maintain a positive, helpful, and professional attitude when engaging with customers via phone, email, and in person.
• Assist in processing orders, managing customer feedback, and maintaining a customer-focused environment.
• Help manage customer accounts and ensure accurate data entry and updates.
• Act as the first point of contact for visitors, greeting and directing them professionally and courteously.
• Manage the front desk area, ensuring it is always tidy and welcoming.
• Handle incoming calls, take messages, and forward inquiries to the appropriate departments or personnel.
• Order food and beverages for meetings, ensuring timely delivery and quality service.
• Book and prepare meeting rooms, ensuring all necessary equipment (projectors, screens, refreshments) is available and functioning.
• Assist with scheduling appointments and managing the office calendar.

It is the company’s intention that this job description is seen as a guide to the major areas and duties for which the jobholder is accountable. However, the business will change, and the jobholder’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.

SCOPE OF POSITION

The post holder will report directly into the Customer Service Manager.

LOCATION

This position is located Zeus Packaging, Greenogue Business Park, Rathcoole, Dublin.

PERSON SPECIFICATION

KEY SKILLS & KNOWLEDGE AND EXPERIENCE

• Previous experience in customer service or office administration is preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management skills, with the ability to multitask.
• A positive, professional, and friendly demeanour when interacting with colleagues, clients, and visitors.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) and basic office equipment.
• Ability to maintain confidentiality and manage sensitive information.
• A proactive and can-do attitude, with the ability to work independently as well as part of a team.