Receptionist & Customer Support Coordinator

Efficient Renewables; Ireland; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training & development

Friendly working environment

Job summary

Efficient Renewables is seeking an organised, professional Receptionist & Customer Support Coordinator to join our team in Ireland. You will be the first point of contact for customers, handling enquiries and delivering an outstanding experience from initial contact through project completion.

You’ll manage reception duties, keep our CRM up to date, coordinate between sales, technical and installation teams, and support the wider team with administration.

Qualifications

• Experience in reception, admin or customer service.
• Experience with CRM software or quick to learn new systems.
• Excellent communication and interpersonal skills.
• Professional and confident telephone manner.
• Strong organisation with high attention to detail.
• Ability to manage multiple tasks and prioritise.
• Proactive, ownership mindset; able to work independently and with the team.

Responsibilities

• Be the first point of contact for customers with a warm, professional welcome.
• Handle reception duties: calls, emails and inquiries.
• Maintain accurate customer records in the CRM.
• Track inquiries through the CRM and progress opportunities.
• Coordinate between sales, technical and installation teams.
• Schedule appointments and manage diaries as needed.
• Provide general admin support to the team.
• Identify opportunities to improve customer service and CRM efficiency.

Skills

Reception experience

Communication skills

Telephone manner

Organisation

Multitasking

Proactive attitude

Independence with teamwork

Tools

CRM software

Job description

Efficient Renewables is looking for an organised, professional and customer-focused Receptionist & Customer Support Coordinator to join our team.

This is a key role within the business, ensuring every customer receives an outstanding experience from their first enquiry through to project completion. You’ll be the first point of contact for our customers while supporting the wider team by managing enquiries, coordinating communication and maintaining our CRM system to ensure accurate customer records and efficient follow-up.

If you enjoy working with people, are highly organised and thrive in a busy environment, we’d love to hear from you.

Key Responsibilities

• Be the first point of contact for customers, providing a warm, welcoming and professional experience.
• Manage reception duties, including telephone calls, emails and customer enquiries.
• Take ownership of maintaining our CRM system, ensuring customer records are accurate, up to date and complete.
• Track customer enquiries through the CRM, ensuring all opportunities are assigned, followed up and progressed efficiently.
• Coordinate enquiries between the sales, technical and installation teams.
• Make outbound calls to prospective customers, qualify enquiries and arrange appointments where appropriate.
• Proactively follow up with customers and internal teams to ensure excellent communication throughout the customer journey.
• Support the scheduling of appointments and diaries where required.
• Assist with general administration and provide support to the wider team.
• Identify opportunities to improve customer service, internal processes and CRM efficiency.

Skills & Experience

The successful candidate will have:

• Previous experience in reception, administration, customer service or a similar customer-facing role.
• Experience using CRM software or confidence learning new systems.
• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• A proactive attitude and a willingness to take ownership of tasks.
• The ability to work independently while collaborating effectively with the wider team.

Personal Qualities

We’re looking for someone who is:

• Friendly, approachable and professional.
• Highly organised and dependable.
• A strong communicator with excellent people skills.
• Proactive, positive and solutions-focused.
• Trustworthy and discreet when handling confidential information.

What We Offer

• A supportive and friendly working environment.
• Ongoing training and opportunities for professional development.
• A varied and rewarding role where you’ll make a real impact on the customer experience.
• Competitive salary based on experience.