Front Desk Concierge & Tenant Experience Lead

Savills Ireland; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Savills Ireland is looking for a proactive receptionist/concierge to support Building Management at the main concierge desk. You will be the first point of contact for tenants and visitors, manage access, and coordinate meetings with the Property & Facilities Management team.

This role requires excellent IT skills, strong organisation, and the ability to handle multiple projects in a fast-paced environment while ensuring GDPR-compliant reception operations.

Qualifications

• Experience in a customer-facing role is essential.
• Ability to prioritise tasks with good problem-solving and decision-making skills.
• Strong communication and interpersonal skills are required.
• Excellent IT skills and software experience are needed.
• Experience handling multiple projects concurrently is desirable.
• Strong self-management, organisation and administration skills are needed.
• High attention to detail is essential.
• Good team-working skills are important.
• Previous concierge or hospitality experience is desirable.
• Continuously improve service delivery as part of the role.

Responsibilities

• Act as first point of contact for tenants and visitors at the main concierge desk.
• Provide access using the security and access control system.
• Answer the reception phone system and inbox and respond promptly to queries.
• Organise meetings and communicate key dates onsite.
• Liaise with central management to implement sustainable standards.
• Ensure GDPR-compliant reception operations.
• Receive and manage mail and deliveries according to rules.
• Control access and keys for lockers.
• Maintain visitor management portal system and App.

Skills

Customer-facing role

Prioritisation and problem-solving

Communication and interpersonal skills

IT skills and software experience

Multi-project handling

Self-management and organisation

Attention to detail

Team-working

Concierge or hospitality experience (a

Continuous Improvement process

Job description

Savills Ireland is looking for a proactive receptionist/concierge to support Building Management at the main concierge desk. You will be the first point of contact for tenants and visitors, manage access, and coordinate meetings with the Property & Facilities Management team.

This role requires excellent IT skills, strong organisation, and the ability to handle multiple projects in a fast-paced environment while ensuring GDPR-compliant reception operations.