French-Speaking Customer Support Specialist - Hybrid, 12-Month

ManpowerGroup Ireland; Galway; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

SAP is seeking a Customer Interaction Centre Specialist in Galway to provide high-quality French-speaking customer support. The role involves analyzing non-technical queries, researching solutions, and guiding customers through SAP support resources.

You will collaborate with SAP teams globally to ensure timely case resolutions and educate customers on navigation of software downloads and license key functions. The contract runs for 12 months with hybrid working arrangements.

Qualifications

• Bachelor's degree in Business, Computer Science or related field.

Responsibilities

• Handle inbound calls, emails & chats with high-quality interactions.
• Analyze non-technical queries and research solutions.
• Educate customers on navigating SAP support pages.
• Collaborate with SAP teams globally to resolve cases.
• Assist customers with software downloads and license key functions.

Skills

French language

Customer service

Communication skills

Time management

Team player

Education

Bachelor's degree in Business/CS or related field

Job description

SAP is seeking a Customer Interaction Centre Specialist in Galway to provide high-quality French-speaking customer support. The role involves analyzing non-technical queries, researching solutions, and guiding customers through SAP support resources.

You will collaborate with SAP teams globally to ensure timely case resolutions and educate customers on navigation of software downloads and license key functions. The contract runs for 12 months with hybrid working arrangements.