Customer Support Associate (German Speaking)

ManpowerGroup Ireland; Galway; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ManpowerGroup Ireland, on behalf of SAP, seeks a Customer Interaction Centre Specialist in Galway for a 12-month contract with a hybrid work model. You will handle inbound customer inquiries in German and English, analyze non-technical questions, and guide customers to self-serve resources.

The role emphasizes clear communication, collaboration with SAP teams worldwide, and delivering timely, high-quality support across calls, emails and chats.

Qualifications

• Bachelor's degree in Business, Computer Science or related field.
• Fluency in English and German with excellent communication skills (minimum B2).
• Experience in customer support or similar role is a plus.

Responsibilities

• Process inbound customer calls, emails & chats in German and English.
• Analyze non-technical queries, research solutions and provide clear answers.
• Evaluate the commercial impact of technical issues on customer processes.
• Educate customers on navigating support pages, downloads, and license keys.
• Collaborate with SAP teams globally to resolve cases in a timely manner.

Skills

German language

English proficiency

Customer service

Communication

Time management

Team player

Education

Bachelor's degree in Business/CS or related field

Job description

Customer Support Associate (German Speaking)

ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role responsibilities.

Company Overview

Join the vibrant and diverse Customer Interaction Centre, where you'll be part of a friendly, multinational team committed to supporting each other. Our core team provides 24*7 support through various channels, employing a follow-the-sun approach with global locations in Brazil, China, India, and Philippines. We assist in the prioritization of customer's technical cases by evaluating their commercial impact on business processes.

Job Overview

As a Customer Interaction Centre Specialist, you will be an integral part of our customer support team, providing high-quality interactions through various channels. You'll play a crucial role in analyzing non-technical queries, researching solutions, and educating customers on navigating support pages. Additionally, you'll collaborate with SAP teams globally to ensure timely and effective resolution of customer cases.

Key Responsibilities

• Process inbound customer calls, emails & chats with a focus on delivering high-quality interactions.
• Analyze non-technical customer queries, research solutions, and provide easily understandable answers.
• Evaluate the commercial impact of technical issues on customer business processes.
• Assist and educate customers in navigating support pages, software downloads, and license key functions.
• Collaborate with colleagues across SAP teams to ensure the effective and timely resolution of customer cases.

What we look for in you:

• Commitment to providing excellent customer service.
• Passionate and dedicated team player.
• Strong time management, prioritization, and multi-tasking capabilities.
• Thrives on performing multiple tasks and responsibilities simultaneously.
• Shift flexibility, including weekend work (approx. 1 day per quarter) and Bank Holidays

Education & Qualifications:

• Bachelor's degree in Business, Computer Science or a related field
• Fluency in English and German with excellent communication skills (minimum B2).

If you are enthusiastic about delivering exceptional customer service, thrive in a dynamic environment, and possess the required qualifications, we invite you to join our team and contribute to our commitment to customer satisfaction and success.

For more information about this role kindly contact Shrijal Keshava on [e-mail]