French-Speaking Collection Analyst — Hybrid Dublin

Sidetrade; Dublin; Hybrid; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Health & wellness benefits

Hybrid work model

Career growth & mentorship programs

Team events & Social Club

Flexible holidays

Job summary

Sidetrade in Dublin seeks a Cash Collector focused on delivering high levels of customer service and driving timely payments. The role involves managing accounts, negotiating payment plans, and maintaining detailed records using Sidetrade software.

Ideal candidates have strong communication skills, a targets-driven mindset, and fluency in French. A second European language (English) is advantageous. Hybrid in-office/remote work in Dublin city centre is offered.

Qualifications

• Excellent communication and negotiation skills.
• Fluent in speaking French.
• Good telephone manner and professional approach.

Responsibilities

• Ensure cash collection activities meet clients’ requirements.
• Handle complex customer accounts and negotiate payment plans.
• Maintain accurate records of all customer interactions using Sidetrade software.
• Monitor accounts and provide reporting on collection activity.
• Analyse accounts and determine best collections strategies.
• Escalate complex accounts with a solution-driven approach.

Skills

Communication

Negotiation

Microsoft Office

Autonomy

Teamwork

French language

Tools

Word

Excel

Job description

Sidetrade in Dublin seeks a Cash Collector focused on delivering high levels of customer service and driving timely payments. The role involves managing accounts, negotiating payment plans, and maintaining detailed records using Sidetrade software.

Ideal candidates have strong communication skills, a targets-driven mindset, and fluency in French. A second European language (English) is advantageous. Hybrid in-office/remote work in Dublin city centre is offered.