Bilingual Collections & Customer Relations Specialist

Cisco Systems, Inc.; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Cisco Systems, Inc. in Dublin, Ireland is seeking an Associate Collections specialist to manage lease receivables, resolve past due issues, and coordinate with cross-functional teams to improve cash collection and customer experience.

The role requires fluent German and English, 3+ years in lease receivables collections, and strong reconciliation skills within a high-volume environment. Hybrid attendance in Dublin with potential Poland collaboration supports a dynamic international team.

Qualifications

• Fluency in German and English, written and spoken, is essential.
• Minimum 3 years experience in Collections of Lease Receivables.
• Thorough knowledge of leasing, combined with strong Collection and Reconciliation skills.
• Ability to handle multiple tasks in a high volume environment.
• Bachelor degree in Accounting, Finance, Economics or related fields.
• Excel, Word, PowerPoint skills.

Responsibilities

• Understand lease documents and lease life-cycle issues that may impact receivables
• Initiate collection calls, research and resolved past due issues
• Perform account reconciliations, including suspense cash
• Manage account delinquency
• Evaluate if credit or debits need to be issued
• Drive specific account collections goals
• Reduce account aging
• Evaluate and escape collection issues
• Forecast cash collection
• Coordinate with cross-functional teams to facilitate customer requests
• Create Excel Aging reports
• Prepare monthly report, highlighting financial impact of collection activity
• Maintain a positive customer experience by communicating with customer to ensure process improvements occur
• Provide clear and concise communication across multiple teams across Cisco Systems Capital organization to resolve billing disputes

Skills

German language

English language

Lease receivables collections

Account reconciliation

Education

Bachelor's degree in Accounting, Finance, Economics or related fields

Tools

Excel

Word

PowerPoint

Job description

Cisco Systems, Inc. in Dublin, Ireland is seeking an Associate Collections specialist to manage lease receivables, resolve past due issues, and coordinate with cross-functional teams to improve cash collection and customer experience.

The role requires fluent German and English, 3+ years in lease receivables collections, and strong reconciliation skills within a high-volume environment. Hybrid attendance in Dublin with potential Poland collaboration supports a dynamic international team.