Collection Analyst - French Speaking

Sidetrade; Dublin; Hybrid; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Health & wellness benefits

Hybrid work model

Career growth & mentorship programs

Team events & Social Club

Flexible holidays

Job summary

Sidetrade in Dublin seeks a Cash Collector focused on delivering high levels of customer service and driving timely payments. The role involves managing accounts, negotiating payment plans, and maintaining detailed records using Sidetrade software.

Ideal candidates have strong communication skills, a targets-driven mindset, and fluency in French. A second European language (English) is advantageous. Hybrid in-office/remote work in Dublin city centre is offered.

Qualifications

• Excellent communication and negotiation skills.
• Fluent in speaking French.
• Good telephone manner and professional approach.

Responsibilities

• Ensure cash collection activities meet clients’ requirements.
• Handle complex customer accounts and negotiate payment plans.
• Maintain accurate records of all customer interactions using Sidetrade software.
• Monitor accounts and provide reporting on collection activity.
• Analyse accounts and determine best collections strategies.
• Escalate complex accounts with a solution-driven approach.

Skills

Communication

Negotiation

Microsoft Office

Autonomy

Teamwork

French language

Tools

Word

Excel

Job description

We are looking for a Cash Collector who wants to deliver a high-level of customer service and who wants to strive each day to ensure customer satisfaction.

AboutSidetrade:

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’reproud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset.Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’reeager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious aboutSidetrade? Catch Aimie in motion: Aimie Video

Whatyou’llbe doing:

• Ensure that the cash collection activities meet the clients’ requirements.
• Handle complex customers’ accounts and negotiate payment plans.
• Maintain accurate records of all customer interactions by using Sidetrade software.
• Monitor accounts and provide reporting on collection activity.
• Analyse accounts and determine the best collections strategies.
• Escalate any complex account/situation with a solution-driven approach.

Whatyou’llbring:

• All experience levels are considered, ideally with 1 years’ experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered.
• Love working towards targets, deliver on goals and meet deadline.
• Proactive, driven and business-focused.
• Excellent communication and negotiation skills, including a good telephone manner and a professional approach.
• Good usage in Microsoft Office Tools (Word, Excel).
• Autonomy and team-working.
• Resilient and persistent mindset.
• Fluent in speaking French.
• A second European language is an advantage, ideally English

• Attractive location- office based in the heart of Dublin city centre
• Hybrid work model – a flexible mix of in-office and remote days.
• Great culture – active Social Club organizing regular team events and activities.
• Health & wellness – medical coverage, life insurance, andother wellness programs.
• Time off –competitivepaid holidays plus public holidays.
• Career growth & compensation –competitive salary, equal opportunities,learning & mentorship programs, andadvancement support.

Because when you thrive, we all succeed!

We’recommitted to providing a welcoming and inclusive experience for every candidateIfyou need anyaccommodationduring the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HRwon’tbe subject to fees.