Bilingual Customer Support Specialist (EN/FR) - Hybrid

Cardinal Health; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Cardinal Health in Dublin, Ireland, is seeking a bilingual Customer Service Representative who speaks English and French to support order processing and customer care. The role focuses on delivering accurate orders, handling inquiries, and collaborating with commercial and supply chain teams in a fast-paced environment.

You'll join a diverse team, work in a hybrid Dublin office, and contribute to resolving issues promptly while ensuring compliance with internal policies and customer requirements.

Qualifications

• Fluency in English and French required.
• 1–2 years' experience in Customer Service / Order Management.
• SAP knowledge is a plus.

Responsibilities

• Process orders daily with accuracy and timeliness.
• Respond to customer inquiries via email and phone to resolve issues quickly.
• Handle order tracking, returns, credits and invoicing queries.
• Escalate to management when needed and maintain strong customer relationships.
• Coordinate with commercial, operations and supply chain teams to meet lead times.
• Identify process improvements to enhance efficiency and accuracy.

Skills

Fluent English

Fluent French

Tools

SAP

Job description

Cardinal Health in Dublin, Ireland, is seeking a bilingual Customer Service Representative who speaks English and French to support order processing and customer care. The role focuses on delivering accurate orders, handling inquiries, and collaborating with commercial and supply chain teams in a fast-paced environment.

You'll join a diverse team, work in a hybrid Dublin office, and contribute to resolving issues promptly while ensuring compliance with internal policies and customer requirements.