Freight Customer Success Specialist

DSV - Global Transport and Logistics; Limerick; On-site; EUR 34,200 - 41,800; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling services

Company Pension with Life Cover

Job summary

DSV - Global Transport and Logistics is seeking a Customer Service Specialist to join their team in Naas. This full-time position involves ensuring high-quality service delivery while managing bookings, deliveries, and documentation efficiently.

The ideal candidate will have previous experience in customer service, particularly within a freight forwarding environment. Key responsibilities include effective communication with customers, processing bookings, and liaising with operational teams to meet expectations. The role offers a competitive salary and access to various employee benefits.

Qualifications

• Experience in a freight forwarding environment is desirable.
• High level of accuracy and attention to detail.
• Ability to multitask and prioritize workload.

Responsibilities

• Communicate with customers and internal teams via email and telephone.
• Process and accurately enter bookings into the company TMS.
• Liaise with Operations teams to meet customer expectations.

Skills

Customer service experience

Knowledge of transport and logistics

Problem-solving skills

Strong IT skills

Communication skills

Tools

Cargolink

Webcost

MS Office

Job description

DSV - Global Transport and Logistics is seeking a Customer Service Specialist to join their team in Naas. This full-time position involves ensuring high-quality service delivery while managing bookings, deliveries, and documentation efficiently.

The ideal candidate will have previous experience in customer service, particularly within a freight forwarding environment. Key responsibilities include effective communication with customers, processing bookings, and liaising with operational teams to meet expectations. The role offers a competitive salary and access to various employee benefits.