Freight Forwarder

DSV - Global Transport and Logistics; Shannon; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Enhanced annual leave

Pension and Life Cover

Employee wellbeing support

Job summary

DSV – Global transport and logistics in Shannon is seeking an experienced Freight Forwarder to join the Cross Trade Operations team. You will manage international shipments across air, ocean, and road freight from booking to final delivery, ensuring visibility and proactive communication for customers.

The role requires coordination, problem-solving and excellent customer service in a fast-paced, international environment, with a focus on delivering reliable service and operational excellence.

Qualifications

• Experience in freight forwarding within Ireland.
• Strong knowledge of air, ocean, and road freight operations.
• Experience managing international shipments and using freight systems.
• Excellent planning and organisational skills.

Responsibilities

• Coordinate international shipments from booking through to final delivery.
• Provide end-to-end visibility across the supply chain.
• Ensure activities align with service levels, KPIs and cost parameters.
• Monitor shipment progress and communicate updates to customers.

Skills

Freight forwarding

Air freight

Ocean freight

Road freight

Customer service

Planning

Excel

Stakeholder management

Tools

Freight management systems

Booking platforms

Track-and-trace tools

Job description

Job Req Number: 122513
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Freight Forwarder

Shannon

Mon-Fri, 09.00-17.30, 37.5 hours

Are you an experienced freight forwarding professional who thrives in a fast-paced, international environment? Do you enjoy coordinating complex shipments, solving operational challenges, and delivering exceptional customer service?

We are looking for a Freight Forwarder to join our Cross Trade Operations team in Ireland. In this role, you will manage international shipments across air, ocean, and road freight, ensuring customers benefit from complete visibility, proactive communication, and reliable service throughout the supply chain. You will play a key role in keeping goods moving efficiently across global markets while supporting customers with innovative solutions and operational excellence.

What will you be doing?

• Coordinating international shipments from booking through to final delivery.
• Providing end-to-end visibility across the supply chain, including suppliers, carriers, and logistics partners.
• Ensuring all activities are managed in line with agreed service levels, KPIs, SOPs, revenue targets, and cost parameters.
• Monitoring shipment progress and proactively communicating updates to customers and stakeholders.
• Identifying potential supply chain disruptions and implementing solutions before they impact customer operations.
• Supporting collaborative information sharing and real-time communication across all parties involved in the transport process.
• Ensuring all operational documentation and administrative requirements are completed accurately and on time.
• Using freight management systems, booking platforms, and tracking tools to manage shipments effectively.
• Supporting continuous improvement initiatives and contributing to departmental, branch, and company objectives.
• Building strong relationships with customers, suppliers, carriers, and international colleagues.

About You

• Experience in freight forwarding within Ireland, with strong knowledge of air, ocean, and road freight operations.
• Experience managing international shipments, freight management systems, booking platforms, and track-and-trace tools.
• Strong understanding of freight rates, carrier networks, and supply chain processes.
• Excellent planning, organisational, and problem-solving skills, with the ability to manage multiple priorities and deadlines.
• Strong customer service, communication, and stakeholder management skills.
• Intermediate Microsoft Office skills, particularly Excel.
• Ability to work accurately under pressure in a fast-paced environment.
• IAA Aviation Security trained and compliant with relevant industry regulations.
• Results-driven, adaptable, and committed to delivering high-quality service.

Desirable

• Import and export freight forwarding experience.
• Experience across multiple transport modes and industry sectors.
• Logistics and distribution industry experience.
• Experience working with operational KPI reporting and performance management.
• Leadership, coaching, or mentoring experience

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.