Customer Service Freight Specialist

DSV - Global Transport and Logistics; Limerick; On-site; EUR 34,200 - 41,800; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling services

Company Pension with Life Cover

Job summary

DSV - Global Transport and Logistics is seeking a Customer Service Specialist to join their team in Naas. This full-time position involves ensuring high-quality service delivery while managing bookings, deliveries, and documentation efficiently.

The ideal candidate will have previous experience in customer service, particularly within a freight forwarding environment. Key responsibilities include effective communication with customers, processing bookings, and liaising with operational teams to meet expectations. The role offers a competitive salary and access to various employee benefits.

Qualifications

• Experience in a freight forwarding environment is desirable.
• High level of accuracy and attention to detail.
• Ability to multitask and prioritize workload.

Responsibilities

• Communicate with customers and internal teams via email and telephone.
• Process and accurately enter bookings into the company TMS.
• Liaise with Operations teams to meet customer expectations.

Skills

Customer service experience

Knowledge of transport and logistics

Problem-solving skills

Strong IT skills

Communication skills

Tools

Cargolink

Webcost

MS Office

Job description

Role overview

Job Req Number: 113205

Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity - and we’re looking for new talent to join us.

Role: Customer Service Specialist

Location: Naas

Hours: Monday–Friday, 09:00–17:30

Salary: €38.000 per annum

We are seeking a proactive and customer‑focused Customer Service Specialist to join our team in Naas. In this role, you will be responsible for delivering high‑quality service to our customers, ensuring bookings, deliveries, and all related documentation are managed efficiently and accurately. You will work closely with internal teams and overseas offices to ensure customer commitments are met while maintaining compliance with company procedures and service standards.

What will you be doing?

• Communicate effectively with customers and internal departments via email and telephone.
• Receive, process, and accurately enter bookings into the company TMS.
• Instruct and update departments promptly to ensure timely movement of consignments.
• Liaise with Operations teams and overseas offices to meet customer expectations.
• Monitor deliveries to ensure completion within agreed timelines.
• Proactively resolve issues with customers and colleagues.
• Complete accurate and timely invoicing.
• Input costs into internal systems and manage POD requests where required.
• Prepare and submit quotations in accordance with current procedures.
• Create, maintain, and update KPIs using company systems and Microsoft Excel.
• Complete Non‑Conformance Reports when needed.
• Carry out daily administrative duties as required.
• Monitor volume trends and flag significant changes to management.

About You

• Previous customer service experience within a freight forwarding environment - desirable
• Knowledge of the transport and logistics industry.
• Customer‑focused with a commitment to excellent service delivery.
• Able to stay positive under pressure and prioritise workload effectively.
• Reliable with strong multitasking and problem‑solving skills.
• High level of accuracy, attention to detail, and numerical ability.
• Strong IT skills with the ability to learn new systems quickly (e.g. Cargolink, Webcost, MS Office).
• Excellent communication skills, both written and verbal, with a professional and courteous manner.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Access to a selection of employee benefits, such as:
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Next steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay. All successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and background checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics.

Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.