Food & Beverage Team Leader

The Metropole Hotel; Cork; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Relocation Assistance

Access to Pension Scheme

Death in Service Benefit

Employee referral bonus

Meals on Duty

Job summary

Cork International Hotel is seeking an experienced F&B Team Leader to join our team. This hands-on leadership role supports day-to-day Food & Beverage operations and leads the team during shifts on site.

Reports to the F&B Supervisor/ F&B Manager. You will supervise, train, and coach team members, manage stock, cash handling, and ensure high standards of service and guest satisfaction across all F&B outlets.

Responsibilities

• Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
• Delegate responsibilities and provide clear instructions to team members.
• Support new team members through training, coaching, and ongoing guidance.
• Monitor team performance, provide feedback, and escalate issues to management when needed.
• Act as the point of contact in the absence of the F&B Supervisor or Manager.
• Assist in the general tidiness and cleanliness of the working area and still room.
• Set tables to required lay-up.
• Oversee the setup, service, and closing procedures for all F&B outlets during the shift.
• Ensure smooth running of service, resolving operational issues quickly and effectively.
• Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
• Assist with stock control, including ordering, monitoring usage, and reducing wastage.
• Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.
• Lead by example in delivering friendly, professional, and efficient service.
• Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
• Anticipate guest needs and support the team in upselling and promoting hotel services
• Ensure team compliance with food hygiene, health & safety, and fire safety standards.
• Conduct checks to maintain cleanliness and compliance throughout all F&B areas.
• Report any accidents, hazards, or maintenance issues immediately to management.
• Attend and contribute to departmental meetings and briefings.
• Support the F&B Manager in implementing new procedures or standards.
• Carry out any other duties reasonably requested by management.

Job description

Cork International Hotel is currently looking for an experienced and motivated F&B Team Leader to join our team. This is a hands‑on leadership role, supporting the day‑to‑day running of our Food & Beverage operations and leading the team during shifts.

Reports to: F&B Supervisor/ F&B Manager

SCOPE OF WORK:

• In addition to providing excellent service, the F&B Team Leader supports the management team by supervising day‑to‑day operations during assigned shifts, ensuring high standards are met, and leading the team in delivering exceptional guest experiences.

MAIN DUTIES AND RESPONSIBILITIES:

Leadership & Supervision

• Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
• Delegate responsibilities and provide clear instructions to team members.
• Support new team members through training, coaching, and ongoing guidance.
• Monitor team performance, provide feedback, and **escalate** issues to management when needed.
• Act as the point of contact in the absence of the F&B Supervisor or Manager.

Operations & Service

• Assist in the general tidiness and cleanliness of the working area and still room.
• Set tables to required lay‑up.
• Oversee the setup, service, and closing procedures for all F&B outlets during the shift.
• Ensure smooth running of service, resolving operational issues quickly and effectively.
• Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
• Assist with stock control, including ordering, monitoring usage, and reducing wastage.
• Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.

Guest Experience

• Lead by example in delivering friendly, professional, and efficient service.
• Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
• Anticipate guest needs and support the team in upselling and promoting hotel services

Health & Safety

• Ensure team compliance with food hygiene, health & safety, and fire safety standards.
• Conduct checks to maintain cleanliness and compliance throughout all F&B areas.
• Report any accidents, hazards, or maintenance issues immediately to management.

General

• Attend and contribute to departmental meetings and briefings.
• Support the F&B Manager in implementing new procedures or standards.
• Carry out any other duties reasonably requested by management.

Company Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards