Food & Beverage Supervisor

O'Callaghan Collection; Dublin; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Subsidized gym membership

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - up to €1000 reward

Discounted room stays - friends andf…

Job summary

O'Callaghan Collection in Dublin, Ireland, is seeking an experienced Food & Beverage Manager to lead the F&B team across our luxury hotels. You will oversee service quality, training, scheduling, and performance management while maintaining high standards of guest satisfaction.

Responsibilities include quality control, inventory management, cost control, menu development with chefs, and promotional activities to drive revenue.

Qualifications

• Previous work experience in Food & Beverage Service.
• Hospitality/ Travel / Tourism qualification completed.
• Ability to communicate with employees and customers, set priorities, organize work and make decisions.
• Excellent communication skills.
• Excellent customer care and complaint handling skills.
• Excellent presentation and appearance.
• Sales-related skills.
• IT ability (MICROS).
• Ability to deliver quality and maintain standards.
• Ability to work in a team environment.

Responsibilities

• Team Management: Oversee and coordinate the activities of the food and beverage staff, including hiring, training, scheduling, and performance management.
• Quality Control: Ensure F&B operations meet quality standards, from preparation to presentation, and adhere to health and safety regulations.
• Inventory and Ordering: Manage inventory, conduct stock checks, and place orders to maintain levels while controlling costs.
• Customer Service: Maintain high levels of guest satisfaction, address concerns, resolve complaints, and ensure a pleasant dining experience.
• Financial Management: Assist in budgeting, cost control, and analyzing financial reports to maximise profitability.
• Menu Development and Promotion: Collaborate with chefs to develop menus and promotions to attract guests and increase revenue.

Skills

Food & Beverage Service

Communication skills

Customer service

Problem solving

Sales skills

IT skills / MICROS

Teamwork

Presentation

Quality standards

Education

Hospitality/ Travel / Tourism qualification

Tools

MICROS POS

Job description

About Us:

O'Callaghan Collection is a thoughtfully curated and design led collection of 4 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin city centre.

Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.

Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.

We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.

We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.

We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.

In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.

We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.

Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.

If this sounds like you, we’d love to connect.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Subsidized membership at our fully equipped gym
• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - up to €1000 reward
• Discounted room stays - friends and family
• Discounted F&B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Team Management: Oversee and coordinate the activities of the food and beverage staff, including hiring, training, scheduling, and performance management.
• Quality Control: Ensure that food and beverage operations meet quality standards, from preparation to presentation, maintaining consistency and adherence to health and safety regulations.
• Inventory and Ordering: Manage inventory levels, conduct regular stock checks, and place orders for food, beverages, and supplies to maintain adequate levels while controlling costs.
• Customer Service: Maintain high levels of customer satisfaction by addressing concerns, resolving complaints, and ensuring a pleasant dining experience for guests.
• Financial Management: Assist in budgeting and cost control measures, monitoring expenses, analysing financial reports, and implementing strategies to maximize profitability without compromising quality.
• Menu Development and Promotion: Collaborate with chefs to develop menus, create special promotions, and implement marketing strategies to attract guests and increase revenue.

Requirements:

• Previous work Experience in Food & Beverage Service
• Completed Hospitality/ Travel / Tourism qualification
• Ability to communicate with employees and customers, solve multiple problems at the same time, set up priorities, organize work and make certain decisions
• Excellent communication skills
• Excellent customer care and complain handling skills
• Excellent presentation and appearance
• Sales related skills
• IT ability (desired MICROS)
• Ability to deliver quality and standards
Ability to work in team environment