F&B Team Leader: Lead Shifts, Elevate Guest Experience

The Metropole Hotel; Cork; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Relocation Assistance

Access to Pension Scheme

Death in Service Benefit

Employee referral bonus

Meals on Duty

Job summary

Cork International Hotel is seeking an experienced F&B Team Leader to join our team. This hands-on leadership role supports day-to-day Food & Beverage operations and leads the team during shifts on site.

Reports to the F&B Supervisor/ F&B Manager. You will supervise, train, and coach team members, manage stock, cash handling, and ensure high standards of service and guest satisfaction across all F&B outlets.

Responsibilities

• Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
• Delegate responsibilities and provide clear instructions to team members.
• Support new team members through training, coaching, and ongoing guidance.
• Monitor team performance, provide feedback, and escalate issues to management when needed.
• Act as the point of contact in the absence of the F&B Supervisor or Manager.
• Assist in the general tidiness and cleanliness of the working area and still room.
• Set tables to required lay-up.
• Oversee the setup, service, and closing procedures for all F&B outlets during the shift.
• Ensure smooth running of service, resolving operational issues quickly and effectively.
• Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
• Assist with stock control, including ordering, monitoring usage, and reducing wastage.
• Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.
• Lead by example in delivering friendly, professional, and efficient service.
• Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
• Anticipate guest needs and support the team in upselling and promoting hotel services
• Ensure team compliance with food hygiene, health & safety, and fire safety standards.
• Conduct checks to maintain cleanliness and compliance throughout all F&B areas.
• Report any accidents, hazards, or maintenance issues immediately to management.
• Attend and contribute to departmental meetings and briefings.
• Support the F&B Manager in implementing new procedures or standards.
• Carry out any other duties reasonably requested by management.

Job description

Cork International Hotel is seeking an experienced F&B Team Leader to join our team. This hands-on leadership role supports day-to-day Food & Beverage operations and leads the team during shifts on site.

Reports to the F&B Supervisor/ F&B Manager. You will supervise, train, and coach team members, manage stock, cash handling, and ensure high standards of service and guest satisfaction across all F&B outlets.