Food & Beverage Assistant - Weekday Evenings

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 16,000 - 24,000; Full time

Benefits offered by this job

Weekly pay structure

Educational programmes

Career progression

Online training

Employee assistance & wellbeing

Refer a friend bonus

Employee recognition programme

Team social events

Meals on duty

Staff discount on food

Friends and family rates

Gym & pool access

Spa discount

Bike to work

Xmas savings club

On-site parking

Job summary

Great National Ballykisteen Golf Hotel is seeking a Food & Beverage Assistant for weekday evening shifts. You will deliver high-quality service, greet guests, and assist with menu knowledge and allergen information.

The role requires a confident communicator, a team player, and a proactive problem-solver who can multitask during busy periods. Training and Health & Safety compliance are part of the responsibilities, with on-site dining privileges and staff benefits.

Qualifications

• Fluent English and excellent communication are required.
• Experience in high-volume or fast-paced F&B is desirable but not essential.
• Strong customer service and presentation skills are important.

Responsibilities

• Ensure high quality service to guests throughout their visit.
• Greet guests on arrival and thank them on departure.
• Know the menu and allergens; make dish recommendations.
• Explain ingredients and drinks, including wines, when requested.
• Follow hotel service procedures for smooth food & beverage service.
• Handle receipts and maintain Hygiene Regulations.
• Keep restaurant clean during and after service.
• Attend training and follow Health & Safety rules.

Skills

Fluent English

Customer service

Team player

Multitasking

Presentation skills

Attention to detail

People skills

Initiative

Problem solving

Tools

Wine knowledge

Job description

We are seeking an enthusiastic individual to join our dynamic team as a Food & Beverage Assistant for weekday evening shifts.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

Responsibilities:

• Ensuring that the customer receives the highest quality of service from you during their visit to the hotel.
• Greeting the customer when they arrive and thanking them for their custom when they leave.
• Ensuring that all preparation is completed before the food and beverage outlet opens.
• Knowing the food menu, including any specials of the day, how the dishes are cooked, and being able to recommend dishes.
• Being aware of all the allergens that may be contained in each of the dishes.
• Being confident in your ability to explain what is in each dish if requested.
• Knowing the range of drinks that are available which also includes wines.
• Throughout service, follow correct procedures as stipulated by the hotel in the service of food and beverages and in any of the food service outlets.
• Issuing receipts to all customers.
• Being aware of Food Hygiene Regulations and carry out any tasks or duties in conjunction with such regulations.
• Clean and tidy up the restaurant after service and carry out any cleaning duties as directed by your supervisor.
• Attend any training that management requires you to attend.
• Observe all Health and Safety rules and ensure the safety of yourself, guests, and work colleagues.

The ideal candidate must have:

• Previous experience in a high volume/fast paced Food & Beverage environment is desired, but not essential.
• Passion for the hospitality industry.
• Team player with the ability to multi task and have excellent presentation skills with a fine eye for detail.
• Excellent personal presentation/grooming to represent our brand professionally at all times.
• A true people person who can deliver exceptional customer service with confidence and professionalism.
• A warm, friendly, positive and approachable personality when dealing with fellow staff and guests.
• Ability to take the initiative and demonstrate working independently while multi tasking and follow up on queries and enquires as part of a shift.
• Exceptional customer service skills, with the ability to handle customer inquiries and complaints in a professional manner
• A hard working problem solver with a can do attitude who can think outside the box.
• Excellent organisational skills and ability to multi task and prioritise tasks effectively and maintain a seamless operation in particular during busy periods.
• Fluent English and excellent communication skills.
• Have full permission or hold a valid visa to work in the EU.
• Applicants must be at least 18 years of age due to licensing requirements for bartending during service.

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team's success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• 20% discount on Spa treatments, including the Floatation Pod.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Applicants must be at least 18 years of age due to licensing requirements for bartending during service.