Hotel Receptionist

Hollybank Trustees Ltd; Limerick Junction; On-site; EUR 18,000 - 24,000; Part time

Benefits offered by this job

Weekly pay

Education programs

Career growth

Online training

Employee assistance

Refer a friend bonus

Recognition program

Social events

Meals on duty

Discounts

Wellbeing programs

Bike to work

On-site parking

Job summary

Great National Hotel Ballykisteen in Ballykisteen, Limerick Junction, Co. Tipperary, Ireland, is seeking a friendly Hotel Receptionist on a part-time basis to welcome guests and provide excellent service.

The role involves check-in/out, answering inquiries, coordinating with other departments, and handling billing with care. Candidates should have hotel receptionist experience and strong English communication.

Qualifications

• Previous experience as a Receptionist in a hotel is desirable.
• Working knowledge of Guestline is advantageous.
• Excellent communication and customer service skills.
• Fluent in English and able to represent the hotel professionally.

Responsibilities

• Greet guests on arrival and manage initial check-in process.
• Check in/out guests and record required information accurately.
• Inform guests about facilities, opening hours and local amenities.
• Process guest bills and ensure payments are made per policy.
• Collaborate with other departments, especially accommodation and accounts.
• Update room status and relay information to relevant teams.
• Handle inquiries, complaints, requests and questions professionally.
• Follow up on group bookings, packages and future reservations.

Skills

Receptionist experience

Guestline knowledge

Customer service

English fluency

Willing to learn

Job description

Location: On site / Ballykisteen, Limerick Junction, Co. Tipperary, Ireland
job type: Permanent / Part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

We are seeking a dedicated and enthusiasticHotel Receptionistto be the first point of contact for our guests and provide top-notch service on a part-time basis.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation!We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

What does the role entail?

• Greeting and welcoming guests on their arrival into the hotel.
• Checking in and out guests and ensuring that all information required is recorded.
• Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
• Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy.
• Building on the great relationship with the other departments.
• Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status.
• Dealing with enquires, complaints, requests and questions in a friendly and professional manner.
• Following up on Group Bookings , Packages offers etc.
• Liaising with accounts department and ensuring that billing is accurate and correct.
• Planning ahead, checking future business and confirming reservations.
• Following up on emails and where necessary make relevant bookings.

The ideal candidate:

• Previous experience as a Receptionist in a Hotel is desirable.
• Working knowledge of Guestline is advantageous..
• Excellent communication and customer service skills.
• Is willing to learn something new and not be afraid to ask questions.
• Cares enough about their new role that they will follow up on queries and enquiries.
• Understands the importance of communication and is fluent in English.
• Exceptional customer service skills and will represent the hotel professionally at all times.
• Have full permission or hold a valid visa to work in the EU.

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team’s success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• 20% discount on Spa treatments, including the Floatation Pod.
• Save money and be healthy with our Bike to work scheme
• On site free parking

Note : This role will involve working early mornings, evenings and weekends.

Great National Hotel Ballykisteen is an equal opportunities employer.