Operations Manager

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Educational programmes

Career progression

Online training

Employee assistance

Referral bonus

Recognition programme

Social events

Meals on duty

Employee discount

Gym & pool membership

Bike to work

Xmas savings club

On-site parking

Job summary

Great National Ballykisteen Hotel in Tipperary is seeking an Operations Manager to oversee daily hotel operations at senior level. Reporting to the General Manager, you will supervise key departments and drive guest service excellence.

The ideal candidate has 5+ years in hotel operations, with strong F&B or Front Office leadership, a passion for guest experience, and a proven track record in delivering efficiency and cost control.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• Minimum of 5 years of progressive experience in hotel operations, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of hotel operations, industry trends, and best practices.

Responsibilities

• Oversee and coordinate the activities of various departments, including front office, housekeeping, food and beverage, maintenance, and other operational areas.
• Oversee the operations of the Hotel on a day to day basis with specific responsibility for the F&B and Front Office outlets.
• Strive for excellence in guest satisfaction by ensuring exceptional service standards are consistently met and anticipating their needs.
• Address guest concerns promptly and work proactively to enhance the overall guest experience
• Efficiently allocate resources, including staff, supplies, and equipment, to meet operational demands while controlling costs and adhering to budgetary guidelines.
• Recruit, train, and mentor department heads and staff members to enhance their skills, knowledge, and professionalism.
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
• Hold weekly HOD meetings and prepare next steps, action plans and outcome reports on a continuous basis.
• Complete annual appraisals and career progression plans with all department heads and identify a training needs analysis and succession pathway through the Great National training academy.
• Identify operational inefficiencies and develop strategies to streamline processes, enhance productivity, and optimize resource utilization. Implement best practices and new procedures to drive operational excellence.
• Monitor and enforce quality standards in all operational aspects, including cleanliness, safety, and compliance with relevant regulations and policies.
• Ensure the implementation of health and safety protocols throughout the hotel premises, in compliance with industry regulations and company guidelines.
• Prepare regular reports on operational performance, financial metrics, and guest satisfaction.
• Analyse data to identify trends and areas for improvement.

Skills

Leadership

Guest service

Operations management

F&B management

Front Office

Team building

Budgeting

Upselling

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Job description

Great National Ballykisteen Hotel at Limerick Junction, Tipperary has a fantastic opportunity for an Operations Manager to join their exceptional and expanding team and oversee the daily operations of the hotel at senior level.

Reporting to the General Manager, the Operations Manager will oversee the running of the key functions in the hotel and work closely with the Department Heads to ensure the smooth operation of their departments within the Hotel.

The ideal candidate will have a strong background in hospitality management with extensive F&B or Front Office managerial experience in particular. You will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish, while having a strong focus on business efficiency and performance.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation!

We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

If you are looking to progress to the next step of your career, we would love to hear from you.

Duties & Responsibilities:

• Oversee and coordinate the activities of various departments, including front office, housekeeping, food and beverage, maintenance, and other operational areas.
• Oversee the operations of the Hotel on a day to day basis with specific responsibility for the F&B and Front Office outlets.
• Strive for excellence in guest satisfaction by ensuring exceptional service standards are consistently met and anticipating their needs.
• Address guest concerns promptly and work proactively to enhance the overall guest experience
• Efficiently allocate resources, including staff, supplies, and equipment, to meet operational demands while controlling costs and adhering to budgetary guidelines.
• Recruit, train, and mentor department heads and staff members to enhance their skills, knowledge, and professionalism.
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
• Hold weekly HOD meetings and prepare next steps, action plans and outcome reports on a continuous basis.
• Complete annual appraisals and career progression plans with all department heads and identify a training needs analysis and succession pathway through the Great National training academy.
• Identify operational inefficiencies and develop strategies to streamline processes, enhance productivity, and optimize resource utilization. Implement best practices and new procedures to drive operational excellence.
• Monitor and enforce quality standards in all operational aspects, including cleanliness, safety, and compliance with relevant regulations and policies.
• Ensure the implementation of health and safety protocols throughout the hotel premises, in compliance with industry regulations and company guidelines.
• Prepare regular reports on operational performance, financial metrics, and guest satisfaction.
• Analyse data to identify trends and areas for improvement.

The ideal candidate:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• Minimum of 5 years of progressive experience in hotel operations, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of hotel operations, industry trends, and best practices.
• Exceptional leadership and team-building skills, with the ability to inspire and motivate a diverse workforce.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proven track record of driving guest satisfaction and operational efficiency.
• Strong organisational and multitasking skills, with the ability to work effectively under pressure.
• Flexibility to work varying shifts and weekends, as required.
• Knowledge of cash management and accounting procedures.
• Hands on approach, with can do attitude
• Highly motivated and have great management & communication skills
• Have a passion for their role within the Hotel and take pride their professional presentation
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling in all areas of the Hotel

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking