Five-Star Restaurant Operations Manager

Fairmont-Carton-House; Maynooth; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Meals and uniform provided

Free parking

Employee benefit card for Accor hotels

Job summary

Carton House, a five-star resort and Fairmont Hotel in Ireland, seeks a Restaurant Manager to lead all restaurant operations and deliver outstanding guest experiences. You will drive service standards, manage a high-performing team, and contribute to revenue growth while upholding our commitment to quality and hospitality excellence.

The role requires strong leadership, 2+ years in a luxury 5-star hotel environment, and flexibility for evenings, weekends, and holidays.

Qualifications

• Strong understanding of hotel Food & Beverage operations.
• Ability to work independently and use initiative.
• Excellent customer service, communication, and interpersonal skills.
• High standard of spoken and written English.
• Minimum 2 years' experience in a similar role within a luxury 5-star hotel environment.
• Structured, organised, and detail-oriented approach to work planning.
• Full flexibility to work evenings, weekends, and public holidays as required.
• Proven leadership skills with the ability to motivate and support a team.

Responsibilities

• Oversee and coordinate all departmental operations to ensure smooth daily service, including setup, service delivery, and closing procedures.
• Lead the team in creating memorable, personalized guest experiences and promoting exceptional service standards.
• Manage guest requests and reservations efficiently using a proactive "one-stop" approach.
• Drive continuous improvement through innovation, problem-solving, and identifying revenue-generating opportunities across the resort.
• Monitor departmental financial performance by controlling costs and maximizing revenue opportunities.
• Develop and implement departmental goals and action plans focused on colleague engagement, guest satisfaction, quality assurance, loyalty program performance, and financial results.
• Build a high-performing team through effective leadership, training, coaching, performance management, and succession planning.

Skills

Leadership

Customer service

Communication

Interpersonal skills

English proficiency

Team management

Hotel F&B operations

Job description

Carton House, a five-star resort and Fairmont Hotel in Ireland, seeks a Restaurant Manager to lead all restaurant operations and deliver outstanding guest experiences. You will drive service standards, manage a high-performing team, and contribute to revenue growth while upholding our commitment to quality and hospitality excellence.

The role requires strong leadership, 2+ years in a luxury 5-star hotel environment, and flexibility for evenings, weekends, and holidays.