Fintech Customer Support Specialist — Cork, Shift Bonus

TELUS Digital; Cork; On-site; EUR 33,000 - 39,000; Full time

Benefits offered by this job

Permanent employment contract

Performance-based bonus

Onsite gym

Free car parking

Maternity and paternity leave

Pension scheme

Bike-to-work tax relief

Private medical insurance (after 6 mo)

Job summary

TELUS Digital is hiring a Customer Support Specialist for our Cork office in the fintech industry. You will assist customers via phone, email and chat, researching issues and providing clear, helpful resolutions to inquiries.

You’ll work with a friendly, supportive team, expanding your technical knowledge while contributing to process improvements and a high-quality customer experience.

Qualifications

• Fluent level of English required.
• Strong technical skills and interest in tech.
• Friendly, communicative with strong customer focus.
• Self-drive and result-orientated mindset.
• Comfortable working with computers and multiple systems, adaptable to new ones.

Responsibilities

• Assist customers via calls, email and chat.
• Investigate issues and research solutions for inquiries.
• Contribute to process improvements and customer experience initiatives.
• Collaborate with a multilingual and diverse team.

Skills

Fluent English

Technical aptitude

Customer-focused

Job description

TELUS Digital is hiring a Customer Support Specialist for our Cork office in the fintech industry. You will assist customers via phone, email and chat, researching issues and providing clear, helpful resolutions to inquiries.

You’ll work with a friendly, supportive team, expanding your technical knowledge while contributing to process improvements and a high-quality customer experience.