Fintech Customer Support Specialist – English & French

TELUS Digital; Cork; On-site; EUR 30,510 - 37,290; Full time

Benefits offered by this job

Performance bonus

Sign-on bonus

Relocation assistance

Onsite gym

Private medical insurance

Pension scheme

Maternity/paternity leave

Bike-to-work scheme

Canteen

Training and career development

CSR activities

Multilingual exposure

Job summary

TELUS Digital is seeking passionate Customer Support Specialists in Cork to support a leading fintech client. You will handle inquiries by phone and email, investigate issues, and become a trusted reference for customers while working with a friendly team.

Join a role offering daily learning opportunities in APIs, fraud detention, and quality improvement, with an emphasis on communication, problem solving, and career growth within TELUS Digital.

Qualifications

• Fluent level of English AND French.
• Great communication skills with strong customer focus.
• Self-driven and result-orientated.
• Comfortable with multiple systems and learning new ones.
• Strong time management skills.
• Adaptability.

Responsibilities

• Assist users by phone or email, handling diverse inquiries in a fintech context.
• Investigate and research issues, identifying root causes and fixes.
• Be a trusted reference for customers and maintain high service standards.
• Collaborate with colleagues and teams to resolve problems quickly.
• Contribute to continuous improvement and quality assurance efforts.

Skills

Fluent English

Fluent French

Strong communication

Customer focus

Time management

Adaptability

Tech interest

Job description

TELUS Digital is seeking passionate Customer Support Specialists in Cork to support a leading fintech client. You will handle inquiries by phone and email, investigate issues, and become a trusted reference for customers while working with a friendly team.

Join a role offering daily learning opportunities in APIs, fraud detention, and quality improvement, with an emphasis on communication, problem solving, and career growth within TELUS Digital.