Privacy Tech Support Specialist - Cork Office

emplify GmbH; Bandon; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Monthly performance bonus (up to 10%)

Onsite gym

Free car parking

Private medical insurance after 6 mos

Bike-to-work tax relief

Maternity and paternity leave

CSR events

Job summary

TELUS Digital in Cork is hiring a Customer Support Specialist to join a new team. You will support customers via chat, email, SMS and phone, troubleshoot problems, and explain privacy concepts in plain language. This is an onsite role with a structured shift pattern (2:00 p.m.–1:00 a.m.).

The package includes €29,900 gross per year plus a monthly performance bonus up to 10% and additional benefits. You’ll join a multinational environment focused on privacy and cybersecurity, with opportunities

Qualifications

• C1/C2 level of English (written and spoken).
• Experience working in a customer support/customer facing role is highly preferred
• Strong attention to detail and organisational skills: accuracy matters, especially when handling sensitive privacy related data
• High attention to detail and great organizational skills: Prior experience handling sensitive privacy related data is a distinct advantage
• Demonstrated communication and problem solving skills
• Prior experience in a call Centre environment is advantageous
• Ability to learn new tools, systems, and workflows quickly
• Interest in privacy, cybersecurity, and online safety is a bonus

Responsibilities

• Troubleshoot account, billing, login, subscription and product related issues
• Handle customer inquiries across multiple channels: chat, email, SMS, and phone channels
• Explain privacy and security concepts to customers in simple, clear language
• Escalating complex cases to specialist teams as required
• Document customer interactions thoroughly and maintain high quality ticket notes
• Follow internal workflows, SOPs, and escalation processes accurately
• Meet established performance expectations including quality, responsiveness, and customer satisfaction
• Collaborate with cross-functional teams to improve processes and customer experience
• Stay updated on product changes, workflows, and support processes
• Handle sensitive customer information with professionalism and care

Skills

English (C1/C2)

Customer support

Attention to detail

Communication skills

Problem solving

Organizational skills

Call center experience

Job description

TELUS Digital in Cork is hiring a Customer Support Specialist to join a new team. You will support customers via chat, email, SMS and phone, troubleshoot problems, and explain privacy concepts in plain language. This is an onsite role with a structured shift pattern (2:00 p.m.–1:00 a.m.).

The package includes €29,900 gross per year plus a monthly performance bonus up to 10% and additional benefits. You’ll join a multinational environment focused on privacy and cybersecurity, with opportunities