Multilingual FinTech Support Specialist (German/English)

emplify GmbH; Cork; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus

Career advancement opportunities

Referral rewards

Multilingual exposure

Fun, engaging environment

Private medical insurance (after 6 mo)

Bike-to-work tax relief

Parental leave

Job summary

TELUS Digital in Cork is seeking a Customer Support Specialist (Multilingual: German and English) to join our Cork team. You will handle inquiries, diagnose issues, and provide clear communication via phone and email while working across multiple systems.

The role offers growth within a fintech client environment and a collaborative, engaging workplace. The position supports onsite work in Cork, with a 35,900 EUR gross annual salary plus performance bonus and a 1,000 EUR gross sign-on bonus.

Qualifications

• Fluent level of English AND German.
• Great communication skills with strong customer focus.
• Self-driven and result-orientated.
• Comfortable working with computers and multiple systems.

Responsibilities

• Investigate and resolve customer issues by researching and identifying root causes.
• Interact with customers via phone and email to provide clear, helpful support.
• Contribute to improving customer experience and process efficiencies on various projects.
• Collaborate with team to deliver timely, accurate information and solutions.

Skills

English

German

Communication

Self-motivation

Job description

TELUS Digital in Cork is seeking a Customer Support Specialist (Multilingual: German and English) to join our Cork team. You will handle inquiries, diagnose issues, and provide clear communication via phone and email while working across multiple systems.

The role offers growth within a fintech client environment and a collaborative, engaging workplace. The position supports onsite work in Cork, with a 35,900 EUR gross annual salary plus performance bonus and a 1,000 EUR gross sign-on bonus.