FinTech Customer Operations Specialist — Fast-Paced Support

CRIF; Dún Laoghaire-Rathdown; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Bike to Work scheme

24 days holiday + other statutory-leav

Training opportunities (in-house &/or外

Job summary

CRIF in Dublin is seeking a Customer Operations Support professional for a full-time, on-site role. You will handle customer requests, monitor volumes, and provide phone support while collaborating with offshore CRIF operations and global technical teams to meet defined SLAs.

The role requires a background in business/finance, at least 1 year in customer support, and strong analytical and communication skills. Training opportunities and a supportive work environment are provided.

Qualifications

• 1 year of experience in customer support environment (financial background / process management preferred).
• Detail-oriented with a strong focus on quality assurance and analytical problem solving.
• Strong written and verbal communication skills.
• Flexible, proactive and able to work in a team or autonomously.
• Willingness to learn and engage in continuous improvement.

Responsibilities

• Manage, coordinate and support processing of customer requests per deadlines.
• Monitor request volumes and identify capacity issues, elevating when needed.
• Provide phone support to a dedicated customer support line and occasionally to customers.
• Coordinate with internal and external stakeholders to ensure SLA adherence.
• Analyse customer requests and troubleshoot to resolve problems; share learnings to prevent recurrence.
• Support lender operations and cross-functional teams as required.

Skills

Customer support experience

Data analysis

Communication skills

Microsoft Office (Word/Excel)

Teamwork and autonomy

Education

Business/Finance or related discipline

Tools

Microsoft Office (Word)

Microsoft Excel

Job description

CRIF in Dublin is seeking a Customer Operations Support professional for a full-time, on-site role. You will handle customer requests, monitor volumes, and provide phone support while collaborating with offshore CRIF operations and global technical teams to meet defined SLAs.

The role requires a background in business/finance, at least 1 year in customer support, and strong analytical and communication skills. Training opportunities and a supportive work environment are provided.