Customer Operations Specialist

CRIF; Dún Laoghaire-Rathdown; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Bike to Work scheme

24 days holiday + other statutory-leav

Training opportunities (in-house &/or外

Job summary

CRIF in Dublin is seeking a Customer Operations Support professional for a full-time, on-site role. You will handle customer requests, monitor volumes, and provide phone support while collaborating with offshore CRIF operations and global technical teams to meet defined SLAs.

The role requires a background in business/finance, at least 1 year in customer support, and strong analytical and communication skills. Training opportunities and a supportive work environment are provided.

Qualifications

• 1 year of experience in customer support environment (financial background / process management preferred).
• Detail-oriented with a strong focus on quality assurance and analytical problem solving.
• Strong written and verbal communication skills.
• Flexible, proactive and able to work in a team or autonomously.
• Willingness to learn and engage in continuous improvement.

Responsibilities

• Manage, coordinate and support processing of customer requests per deadlines.
• Monitor request volumes and identify capacity issues, elevating when needed.
• Provide phone support to a dedicated customer support line and occasionally to customers.
• Coordinate with internal and external stakeholders to ensure SLA adherence.
• Analyse customer requests and troubleshoot to resolve problems; share learnings to prevent recurrence.
• Support lender operations and cross-functional teams as required.

Skills

Customer support experience

Data analysis

Communication skills

Microsoft Office (Word/Excel)

Teamwork and autonomy

Education

Business/Finance or related discipline

Tools

Microsoft Office (Word)

Microsoft Excel

Job description

This person will join the Customer Operations Support team. This role is suited to someone with experience in customer support / customer operations with experience of processing volumes of tasks, who is interested in joining a fast paced global fintech company.

The role will include but is not limited to:

• Manage, coordinate and support the processing of customer requests as per agreed deadlines.
• Monitor request volumes to ensure queries are dealt with in a reasonable timeframe, identifying capacity issues in advance, and where necessary, elevate to management.
• Provide phone support to a dedicated customer support line, and on occasion directly to customers.
• Interact and coordinate activities with internal and external stakeholders, including offshore CRIF operations and global technical support teams to ensure that the service provided to customers is in accordance with the defined SLA.
• Analyse customer requests and interact with various stakeholders to troubleshoot and resolve complex problems as they happen, apply learnings and share with colleagues to prevent reoccurrence.
• Operate in a cross functional capacity, provide support to the lender support team when required.

Skills/Experience:

• Applicants for this position will ideally have a background in Business/Finance or other related discipline, and have:
• Minimum of 1 years’ experience in customer support environment (financial background / experience in process management preferable)
• Detail-oriented with a strong focus on quality assurance, and analytical problem solving abilities.
• Good decision-making skills and excellent communication skills, both written and verbal
• High level of flexibility, commitment and enthusiasm.
• Ability to work well within teams/team-player, and also comfortable working autonomously.
• Continuous improvement mindset, willingness to challenge in a constructive manner.
• Ability to analyse and interpret data.
• Be proficient in Microsoft office’s suite of products, in particular Word and Excel.
• Flexibility to adapt as the role may require.
• Willingness to learn essential

Location:

• An ambitious and supportive work environment in an exciting fin-tech company
• Full-time permanent position in Dublin.
• 24 days holiday + other statutory leaves
• Training opportunities (in-house &/or external)
• Bike to Work scheme

Who we are:

CRIF is a global group, with headquarters in Italy and over 6600 employees on four continents: in credit bureau and business information, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating in over four continents (Europe, America, Africa and Asia).

CRIF offers banks, financial institutions, businesses, insurance and utility companies qualified support in every phase of the customer relationship: from the planning of development strategies to acquisition, through to portfolio management and credit collection.