Field Service Manager

Morgan McKinley; Dublin; Presencial; EUR 70 000 - 95 000; Tempo integral

Resumo da oferta

Morgan McKinley in Dublin seeks a Coffee Field Service Manager to lead technical field operations for espresso machines and beverage systems across Dublin and surrounding regions.

You will drive high standards of service execution, manage a team of field engineers, and optimize KPI performance while ensuring safety and compliance. The role requires strong leadership, technical expertise, and cross-functional collaboration with Sales and Quality teams.

Qualificações

• Experience leading technical field service teams.
• Strong knowledge of mechanical/electronic systems in coffee equipment.
• Experience with scheduling, field service software.
• Proven ability to analyse faults and plan corrective actions.

Responsabilidades

• Lead, coach and develop the local field service engineering team.
• Oversee reactive calls, preventive maintenance, surveys and installations.
• Monitor first-time fix rates, response times and backlog.
• Identify recurring issues and drive corrective actions.
• Oversee spare parts stock and compliance with safety standards.
• Collaborate with Sales, Quality and Customer Experience teams.
• Evaluate new equipment technologies with manufacturers.

Conhecimentos

Team Leadership

Performance Metrics

Maintenance Scheduling

KPI Tracking

Root Cause Analysis

Inventory Management

Safety Compliance

Cross-Functional

Equipment Innovation

Technical Expertise

Field Service Software

Customer Focus

Ferramentas

Field service software

Scheduling applications

Descrição da oferta de emprego

Reporting To: Service Operations Manager

Department: Field Service & Technical Operations

Role Purpose

The Coffee Field Service Manager leads the delivery of technical field service operations across Dublin and surrounding regions. This role ensures high standards of technical execution, field engineer performance, operational efficiency, and exceptional customer support for commercial coffee and beverage equipment.

Key Responsibilities

• Team Leadership & Development: Lead, manage, and coach the local field service engineering team, setting clear performance expectations, roles, and accountability.
• Service Execution & Maintenance: Oversee reactive emergency calls, preventative maintenance schedules, site surveys, and equipment installations for espresso machines and beverage dispensing units.
• KPI & Operational Performance: Monitor key operational metrics, including first-time fix rates, response times, engineer utilization, and backlog resolution.
• Technical Insights & Root-Cause Analysis: Identify recurring equipment issues and technical trends, driving corrective action plans and escalating operational risks.
• Inventory & Spare Parts Management: Oversee spare parts usage and ensure regular stock takes are maintained in accordance with stock management plans.
• Compliance & Safety Standards: Enforce strict adherence to health, safety, hygiene, quality assurance, and environmental standards across all customer locations and fleet vehicles.
• Cross-Functional Collaboration: Partner with internal Sales, Quality, and Customer Experience teams to ensure prompt and aligned responses to technical issues.
• Equipment Innovation: Evaluate new equipment technologies with manufacturers and suppliers to maintain competitive market capability.
• Technical Expertise: Comprehensive knowledge of mechanical and electronic systems, specifically commercial coffee machines, grinders, and beverage systems.
• Leadership Experience: Proven record of managing technical field teams within a fast-paced service environment.
• System Proficiency: Hands-on experience working with field service management software and scheduling applications.
• Communication & Focus: Customer-centric mindset with strong communication and stakeholder management skills.