Field Service Engineer

Adecco Portugal; Wicklow; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Qualifikationen

• A relevant third level engineering qualification or relevant experience.
• High level of competence with advanced equipment and technology.
• Strong, customer focused interpersonal skills.
• Full clean driver’s license.

Aufgaben

• Respond to un-scheduled calls/orders.
• Completion of scheduled maintenance work.
• Commissioning products.
• Validation of orders and commissioning equipment with all necessary accessories and have commissioned equipment ready for use.
• Provide training and responding to customer needs when on site.
• Produce timely & detailed service/repair reports.
• Liaising with warehouse, sales & product support staff.
• Attend product training when required.

Kenntnisse

Engineering degree

Customer-focused

Networking experience

Computer skills

Driver's license

Self-motivated

Ausbildung

Engineering degree

Jobbeschreibung

Job Description

Aim and objectives

The aim of this role is to provide a professional engineering service on site with customers to meet the needs of the business and satisfy customer needs.

Reporting to: Product Support Manager

Location: Midlands - Dublin

General Responsibilities

Responsible for all aspects of product support and product commissioning in the field including, but not restricted to;

• Responding to un-scheduled calls/orders.
• Completion of scheduled maintenance work.
• Commissioning products.
• Validation of orders and commission equipment with all necessary accessories and have commissioned equipment \"ready for use\", unless specifically stated otherwise.
• Completing regulatory field actions.
• Provide training and responding to customer needs when on site.
• In the course of normal duties to notify the Inventory & Logistics Dept. of spare parts stock levels deemed to be running low.
• Attend product training when required.
• Through active positive team-working, strive to meet the operational needs and requirements of the business in the interests of providing the best service to customers.
• Liaising with warehouse, sales & product support staff.
• Fully engage with the companies ISO quality management system.
• In the course of the above identify and feedback commercial and sales opportunities.
• Some travel/overnights are a requirement of this role (particularly with the Midlands Dublin role).

On-site Maintenance Responsibilities

Responsible for the on-site maintenance of the products including, but not restricted to;

• All aspects of service and repair
• Troubleshooting, test, repair and service equipment
• Commissioning of equipment

Reporting

• Produce timely & detailed service/repair reports.
• Identify key issues with services/repairs
• When necessary, provide all information in a formal professional manner involving incidents and accidents with products.

Communication and Teamwork

• Achieve own objectives whilst working cross-functionally on an on-going basis with all Departments.

Person Specification

• A relevant third level engineering qualification or relevant experience.
• A high level of competence with advanced equipment and technology.
• Strong, customer focused interpersonal skills.
• Good basic computer skills and ideally have previous networking experience.
• Previous medical engineering experience in a similar environment would be highly desirable, but not essential, as full training will be provided.
• A full clean driver's license.
• A self-contained and self-motivated individual with an organised and flexible approach.

Desired Skills and Experience

Installation, commissioning, service, repair, installation, hospitals