Service Engineer

Bell Recruitment; Dublin; On-site; EUR 32,000 - 48,000; Full time

Job summary

Bell Recruitment is seeking an Engineering professional based in Dublin to service the greater Dublin area, covering installation, emergency service and preventative maintenance of a wide range of coffee making equipment.

The role involves on-site calls, training in Belfast, and travel to Belfast for regular training and meetings, with a focus on maintaining SLA commitments and delivering excellent customer service across our Southern Ireland operations.

Responsibilities

• Maintain and service coffee machines and related equipment on customer premises.
• Diagnose and repair faults across a wide range of machine types/brands both remotely and on site.
• Ensure planned maintenance of equipment on customers' premises is carried out in accordance with scheduling requirements.
• Prepare equipment for customers' coffee specifications and complete installation.
• Refurbish and test used machines in our workshop.
• Programme machines to design and manufacture standards.
• Ensure accurate and timely recording of all job times, outcomes, and parts used on Service App.
• Ensure accuracy and timely completion of administrative tasks and secure storage of documents.
• Ensure safe working practices are in use at all times.
• Provide excellent customer service including resolution of customer complaints.
• Report outcome of complaints in accordance with company policy.

Job description

Due to an expanding customer base in southern Ireland we are looking for a new member of the Engineering Team based in Dublin to service the greater Dublin area.

The postholder will be responsible for installation, emergency service and preventative maintenance of a wide range of coffee making equipment.

The postholder will be based on the road, attending call outs as directed by the Engineering Scheduler based in Belfast to satisfy our customer SLA's.

Travel to Belfast will be required for regular training and meetings.

KEY RESPONSIBILITIES AND DUTIES OPERATIONAL RESPONSIBILITIES

• Maintain and service coffee machines and related equipment on customer premises.
• Diagnose and repair faults across a wide range of machine types/brands both remotely and on site.
• Ensure planned maintenance of equipment on customers' premises in carried out in accordance with the scheduling requirements.
• Prepare equipment for customers coffee specifications and complete installation.
• Refurbish and test used machines in our workshop.
• Programme machines to design and manufacture standards.
• Ensure accurate and timely recording of all job times, outcomes, and parts used on Service App.
• Ensure accuracy and timely completion of administrative associated tasks and safe and secure storage of same.
• Ensure safe working practices are in use at all times.
• Provide excellent customer service including the resolution of customer complaints.
• Report outcome of complaints in accordance with company policy.

GENERAL

• Promote the company positively at all times through the company values and strive to maintain and build upon the excellent reputation of the company.
• Conduct yourself in a trustworthy, reasonable and responsible manner when undertaking your duties.
• Promote a good and harmonious working environment where all are treated with respect and dignity and in which no form of intimidation or harassment is tolerated.
• Abide by all company policies and procedures and ensure that these are implemented in the area of responsibility.
• Within the context of the post, ensure full compliance with company health and safety requirements.
• Participate in staff development and training events.
• Any other duties deemed necessary with the postholder competency to ensure the effective operation of your role within the company.