Field Service Engineer

Vickerstock; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Company van

Fuel card

Company mobile phone

33 days annual leave

5% pension

Health package

Bike to Work Scheme

Employee discount

Sick pay and wellness programme

Full training and development

Job summary

Vickerstock is looking for a Field Service Engineer to install, service and maintain commercial coffee equipment across Dublin and Southern Ireland. You will travel to client sites, perform planned maintenance and diagnose faults on-site and remotely, ensuring equipment is configured to customer specifications.

The role offers a competitive package with a company van and fuel card, a dedicated mobile phone, extensive training, and 33 days of annual leave.

Qualifications

• Previous experience servicing and maintaining commercial coffee equipment is essential.
• Strong mechanical and electrical fault-finding skills.
• Excellent customer service and communication skills.
• Comfortable working independently in a field-based role.
• Able to work to customer SLAs and respond to emergency call-outs.
• Full driving licence.
• Ideally based within a 30-mile radius of Dublin.
• Willing to travel to Belfast for training and meetings.

Responsibilities

• Install and commission commercial coffee equipment.
• Carry out planned preventative maintenance in line with customer SLAs.
• Respond to emergency call-outs and diagnose faults on-site and remotely.
• Repair and service a range of coffee machines and equipment.
• Programme and configure machines to customer requirements.
• Refurbish and test used equipment.
• Record jobs, parts and outcomes on the Service App.
• Resolve customer queries and complaints.
• Represent the company professionally at all times.

Skills

Mechanical fault-finding

Electrical fault-finding

Customer service

Communication

Tools

Service App

Job description

Field Service Engineer - Coffee Equipment

Dublin / Travel Involved

Full-Time | Permanent

Competitive Package | Company Van | Fuel Card

Vickerstock are currently recruiting for a Field Service Engineer on behalf of a well-established and growing coffee business, supporting customers across Dublin and Southern Ireland.

The Role

• Install and commission commercial coffee equipment
• Carry out planned preventative maintenance in line with customer SLAs
• Respond to emergency call-outs and diagnose faults on-site and remotely
• Repair and service a range of coffee machines and equipment
• Programme and configure machines to customer requirements
• Refurbish and test used equipment
• Record jobs, parts and outcomes on the Service App
• Resolve customer queries and complaints
• Represent the company professionally at all times

About You

• Previous experience servicing and maintaining commercial coffee equipment is essential
• Strong mechanical and electrical fault-finding skills
• Excellent customer service and communication skills
• Comfortable working independently in a field-based role
• Able to work to customer SLAs and respond to emergency call-outs
• Full driving licence
• Ideally based within a 30-mile radius of Dublin
• Willing to travel to Belfast for training and meetings

What's on offer?

• Attractive salary
• Company van and fuel card
• Company mobile phone
• 33 days annual leave
• 5% employee + 5% employer pension
• Health package including physio and dental
• Bike to Work Scheme
• Employee discount
• Sick pay and wellness programme
• Full training and development