Dublin Coffee Equipment Field Service Engineer (Travel)

Bell Recruitment; Dublin; On-site; EUR 32,000 - 48,000; Full time

Job summary

Bell Recruitment is seeking an Engineering professional based in Dublin to service the greater Dublin area, covering installation, emergency service and preventative maintenance of a wide range of coffee making equipment.

The role involves on-site calls, training in Belfast, and travel to Belfast for regular training and meetings, with a focus on maintaining SLA commitments and delivering excellent customer service across our Southern Ireland operations.

Responsibilities

• Maintain and service coffee machines and related equipment on customer premises.
• Diagnose and repair faults across a wide range of machine types/brands both remotely and on site.
• Ensure planned maintenance of equipment on customers' premises is carried out in accordance with scheduling requirements.
• Prepare equipment for customers' coffee specifications and complete installation.
• Refurbish and test used machines in our workshop.
• Programme machines to design and manufacture standards.
• Ensure accurate and timely recording of all job times, outcomes, and parts used on Service App.
• Ensure accuracy and timely completion of administrative tasks and secure storage of documents.
• Ensure safe working practices are in use at all times.
• Provide excellent customer service including resolution of customer complaints.
• Report outcome of complaints in accordance with company policy.

Job description

Bell Recruitment is seeking an Engineering professional based in Dublin to service the greater Dublin area, covering installation, emergency service and preventative maintenance of a wide range of coffee making equipment.

The role involves on-site calls, training in Belfast, and travel to Belfast for regular training and meetings, with a focus on maintaining SLA commitments and delivering excellent customer service across our Southern Ireland operations.