Field Engineer – Endpoint Modernisation & Remote Support

Test Triangle Limited; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Test Triangle Limited in Ireland seeks an ICT Field Engineer to deliver 2nd line deskside and remote support for end-user devices, software and collaboration tools. The role covers deployment, configuration and replacement of desktops, laptops and mobile devices, with emphasis on Microsoft Intune enrolment and cloud-managed devices.

The successful candidate will support Microsoft 365 apps, Windows OS and hybrid working environments, ensuring incidents are logged and resolved promptly while

Qualifications

• It is a mandatory requirement that the Resource has the equivalent of 3 years + of relevant IT experience.
• Availability to start from 01/01/2027.
• CEFR C2 Proficiency/Mastery (or equivalent).
• If there is no certificate, fluency will be assessed at presentation stage.
• Experience with receiving, diagnosing and resolving 2nd Line incidents and service requests.
• Provide deskside and remote support for end-user hardware, software and ICT services.
• Assist users with Microsoft 365 applications, Windows operating systems and other approved business applications.
• Support the deployment, configuration and replacement of end-user devices.
• Assist with Microsoft Intune enrolment and basic troubleshooting of cloud-managed devices.
• Provide assistive support for telephony, video conferencing and hybrid working technologies.
• Communicate effectively with users at all levels of the organisation.
• Ensure incidents and service requests are updated and resolved.
• Maintain a strong focus on ticket management and timely resolution.
• Assist with asset management and hardware lifecycle activities.
• Work collaboratively with ICT teams to support service delivery.

Responsibilities

• Receive, diagnose and resolve 2nd Line incidents and service requests, escalating as needed.
• Provide deskside and remote support for end-user hardware, software and ICT services.
• Assist users with Microsoft 365 applications and Windows operating systems.
• Support deployment, configuration and replacement of end-user devices (desktops, laptops, mobile devices).
• Assist with Microsoft Intune enrolment and basic troubleshooting of cloud-managed devices.
• Provide support for telephony, video conferencing and hybrid working technologies.
• Communicate clearly with users at all levels and document resolutions in the ticketing system.
• Maintain ticket management and timely resolution to minimise disruption to business users.

Skills

Deskside support

Remote support

Microsoft Intune

Windows Autopilot

Active Directory

Microsoft 365

End-user devices

Hybrid working

Troubleshooting

Service Desk liaison

Tools

Microsoft Intune

Windows Autopilot

Active Directory

Azure AD

Job description

Test Triangle Limited in Ireland seeks an ICT Field Engineer to deliver 2nd line deskside and remote support for end-user devices, software and collaboration tools. The role covers deployment, configuration and replacement of desktops, laptops and mobile devices, with emphasis on Microsoft Intune enrolment and cloud-managed devices.

The successful candidate will support Microsoft 365 apps, Windows OS and hybrid working environments, ensuring incidents are logged and resolved promptly while