Field Service Engineer — End-User IT & Desk-side Support

Cognizant; Cork; On-site; EUR 45,000 - 65,000; Full time

Job summary

Cognizant is seeking a Field Service Engineer for a 1-year fixed term contract in Ireland. The role covers desktop/Laptop deployment, installation, configuration, troubleshooting, and end-user support across Windows workstations, mobility devices, and related IT equipment.

You will engage in asset lifecycle, patching, and site access coordination, including data centers and GMP manufacturing environments. Required skills include SCCM 2012, O365, and strong problem-solving, with a focus on

Qualifications

• Strong analytic and troubleshooting skills.
• Strong communication skills.
• Strong understanding of MS Windows operating systems.
• Strong working knowledge of MS Office and basic business applications.
• Strong customer support skills.
• Minimum 2 years desk side support services.
• Advanced knowledge of MacOS and iOS environment and administration.
• Advanced understanding of the MacOS imaging and end-point deployment process.
• Basic knowledge of networks, telecom and compute/storage.
• Advanced knowledge of mobile device support.

Responsibilities

• Provide Break-Fix and end user support activities as required.
• Installing and configuring hardware and software components for Windows workstations.
• Troubleshoot hardware and software issues for Windows workstations.
• Support for Manufacturing shop-floor handhelds, laptops, and scanners as needed.
• Data collection/preservation related to migrations and/or eDiscovery.
• Provide smart Hands and Feet support for Technology team on demand.
• Rack and Stack support for commissioning/decommissioning infra devices.
• Coordinate site access for vendors to IDF/MDF/Data Center rooms.
• Manage IT Asset lifecycle for location/region including asset collection, labeling, imaging, updates.
• Support manufacturing/Lab IT systems and devices.

Skills

Strong analytic and troubleshooting

Strong communication

Windows OS knowledge

MS Office proficiency

Customer support skills

Desk-side support

MacOS & iOS administration

MacOS imaging & deployment

Networking basics

Mobile device support

Education

Diploma or degree in IT

ITIL certification preferred

Tools

SCCM 2012

Office 365 (O365)

Printer management

Networking equipment maintenance

Job description

Cognizant is seeking a Field Service Engineer for a 1-year fixed term contract in Ireland. The role covers desktop/Laptop deployment, installation, configuration, troubleshooting, and end-user support across Windows workstations, mobility devices, and related IT equipment.

You will engage in asset lifecycle, patching, and site access coordination, including data centers and GMP manufacturing environments. Required skills include SCCM 2012, O365, and strong problem-solving, with a focus on