Facilities Helpdesk Coordinator - Admin & Client Support

OCS; Ireland; Remote; EUR 32,000 - 38,000; Full time

Benefits offered by this job

Award-winning employer

OCS Academy digital learning

Hapi app discounts

Wagestream wage access

Job summary

OCS UK & Ireland is seeking a proactive Helpdesk Administrator in Ireland to provide day-to-day helpdesk and administrative support. You will be the first point of contact for client inquiries, log requests promptly, monitor helpdesk activity, and raise purchase orders.

You will prioritise and resolve requests, collate client feedback, escalate issues as needed, and produce reports analysing helpdesk data. The role requires strong organisational skills, good Microsoft Office knowledge, and

Qualifications

• Experience in a Helpdesk/Administration role is desirable.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office.
• Adaptable and able to work on own initiative.
• Excellent written and verbal communication.

Responsibilities

• Provide day to day Helpdesk & Administrative support.
• Be first point of contact for all client enquires, logging all requests promptly.
• Oversee day to day monitoring of Helpdesk, logging calls & monitoring emails.
• Raise Purchase orders for suppliers on our PO system.
• Ensure all relevant information is in order and to prioritise and resolve requests.
• Collate client feedback, escalating issues & concerns as they arise.
• Produce reports and analyse helpdesk data as requested.
• Perform general Office & Administration duties as required.

Skills

Organised

Attention to detail

Interpersonal skills

Written and verbal communication

Initiative

Customer service

Tools

Microsoft Office

Job description

OCS UK & Ireland is seeking a proactive Helpdesk Administrator in Ireland to provide day-to-day helpdesk and administrative support. You will be the first point of contact for client inquiries, log requests promptly, monitor helpdesk activity, and raise purchase orders.

You will prioritise and resolve requests, collate client feedback, escalate issues as needed, and produce reports analysing helpdesk data. The role requires strong organisational skills, good Microsoft Office knowledge, and