FM Helpdesk Coordinator

OCS; Ireland; Remote; EUR 32,000 - 38,000; Full time

Benefits offered by this job

Award-winning employer

OCS Academy digital learning

Hapi app discounts

Wagestream wage access

Job summary

OCS UK & Ireland is seeking a proactive Helpdesk Administrator in Ireland to provide day-to-day helpdesk and administrative support. You will be the first point of contact for client inquiries, log requests promptly, monitor helpdesk activity, and raise purchase orders.

You will prioritise and resolve requests, collate client feedback, escalate issues as needed, and produce reports analysing helpdesk data. The role requires strong organisational skills, good Microsoft Office knowledge, and

Qualifications

• Experience in a Helpdesk/Administration role is desirable.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office.
• Adaptable and able to work on own initiative.
• Excellent written and verbal communication.

Responsibilities

• Provide day to day Helpdesk & Administrative support.
• Be first point of contact for all client enquires, logging all requests promptly.
• Oversee day to day monitoring of Helpdesk, logging calls & monitoring emails.
• Raise Purchase orders for suppliers on our PO system.
• Ensure all relevant information is in order and to prioritise and resolve requests.
• Collate client feedback, escalating issues & concerns as they arise.
• Produce reports and analyse helpdesk data as requested.
• Perform general Office & Administration duties as required.

Skills

Organised

Attention to detail

Interpersonal skills

Written and verbal communication

Initiative

Customer service

Tools

Microsoft Office

Job description

About The Role:

Key Responsibilities:

• Provide day to day Helpdesk & Administrative support
• Be first point of contact for all client enquires, logging all requests that are received in a timely manner
• Oversee day to day monitoring of Helpdesk, logging calls & monitoring emails
• Raise Purchase orders for suppliers on our PO system
• Ensure all relevant information is in order and to prioritise and resolve requests
• Collate client feedback, escalating issues & concerns as and when they arise
• Produce reports and analyse helpdesk data as requested
• Preforming General Office & Administration duties as & when require

Essential Hiring Criteria:

• Previous Experience within a Helpdesk/Administration role is desirable (This is NOT an IT role)
• Highly organised with excellent attention to detail
• Working knowledge of Microsoft Office
• Adaptable – possess the ability to work on own initiative
• Strong Interpersonal and excellent written and verbal communication skills

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.