Helpdesk & Admin Coordinator - Flexible Pay & Growth

OCS; Fingal; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Descrizione del lavoro

OCS UK & Ireland is seeking an organised Helpdesk and Administration professional to provide day-to-day support, act as the first point of contact for client enquiries, and log requests efficiently. This role oversees monitoring of the helpdesk, logging calls and emails, and ensures information is orderly to prioritise and resolve requests.

You will raise purchase orders, collate client feedback, produce reports, and perform general office duties.

Competenze

• Experience in a Helpdesk/Administration role is desirable (this is not IT).
• Highly organised with excellent attention to detail.
• Working knowledge of Microsoft Office.
• Adaptable with the ability to work on own initiative.
• Strong interpersonal and written/verbal communication skills.

Mansioni

• Provide day to day Helpdesk & Administrative support.
• Be first point of contact for client enquiries and log requests promptly.
• Oversee day to day monitoring of Helpdesk, log calls and monitor emails.
• Raise purchase orders for suppliers on our PO system.
• Ensure information is in order and prioritise/resove requests.
• Collate client feedback and escalate issues as needed.
• Produce reports and analyse helpdesk data as requested.
• Perform general office & administrative duties as required.

Conoscenze

Helpdesk experience

Administration

Microsoft Office

Organization

Communication skills

Descrizione del lavoro

OCS UK & Ireland is seeking an organised Helpdesk and Administration professional to provide day-to-day support, act as the first point of contact for client enquiries, and log requests efficiently. This role oversees monitoring of the helpdesk, logging calls and emails, and ensures information is orderly to prioritise and resolve requests.

You will raise purchase orders, collate client feedback, produce reports, and perform general office duties.