Customer Experience Specialist

OCS; Athlone; Sur place; EUR 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

OCS Academy

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Résumé du poste

OCS UK & Ireland is seeking a customer service professional to provide efficient, friendly service across multiple channels. You will handle enquiries, resolve issues, and maintain records while upholding company standards and data protection requirements.

The role emphasizes strong communication, collaboration with departments, and continuous improvement of customer experiences. Relevant Leaving Certificate and customer service qualifications are desirable.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Good problem-solving and conflict resolution abilities.
• Competent in Microsoft Office applications and customer service systems.
• Ability to work independently and as part of a team.
• Strong attention to detail and organisational skills.

Responsabilités

• Respond to customer enquiries via phone, and face-to-face interactions.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and issues promptly and professionally.
• Escalate complex enquiries or complaints to the appropriate department when required.
• Maintain accurate customer records and update internal systems.
• Process customer requests, orders, cancellations, and refunds as applicable.
• Follow company procedures and service standards at all times.
• Work collaboratively with colleagues and other departments to resolve customer concerns.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Ensure compliance with company policies, data protection regulations, and confidentiality requirements.

Connaissances

Excellent communication

Customer service

Conflict resolution

Teamwork

Attention to detail

Problem solving

Independent work

Formation

Leaving Certificate

Customer service qualification desirable

Outils

Microsoft Office

CRM systems

Description du poste

OCS UK & Ireland is seeking a customer service professional to provide efficient, friendly service across multiple channels. You will handle enquiries, resolve issues, and maintain records while upholding company standards and data protection requirements.

The role emphasizes strong communication, collaboration with departments, and continuous improvement of customer experiences. Relevant Leaving Certificate and customer service qualifications are desirable.