Facilities Help Desk Coordinator

ABM Ireland; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

ABM Ireland is seeking two Facilities Coordinators to join our help desk team and provide office-based support to our customers and engineering teams. The successful candidate must have solid multi-tasking skills and be detail driven, with a view to developing a career in facilities management.

Responsibilities include coordinating with customers, engineers and subcontractors, creating and updating jobs in our inhouse system, assigning work, and ensuring compliance with statutory requirements.

Qualifications

• Must be fluent English speaker and be permitted to work in Ireland.
• Minimum one year experience in a fast-paced dynamic customer service environment.
• Excellent communication and customer care skills.
• Technical aptitude and IT skills.
• Organisational, attention to detail and problem-solving skills.
• Technical background in facilities management / trades / mechanical / electrical - desirable but not essential.

Responsibilities

• Communicating with customers, engineers, and subcontractors to ensure client requirements are met.
• Creating jobs on inhouse system and progress to close stage.
• Assigning work to engineers and subcontractors.
• Updating job details in real time on inhouse system.
• Following up on works to ensure compliance with statutory requirements is completed.
• Working closely with the Contract Management Team and escalating any urgent issues

Skills

Fluent English

Customer service experience

Communication skills

IT skills

Organisational skills

Problem-solving

Job description

ABM Ireland is seeking two Facilities Coordinators to join our help desk team and provide office-based support to our customers and engineering teams. The successful candidate must have solid multi-tasking skills and be detail driven, with a view to developing a career in facilities management.

Responsibilities include coordinating with customers, engineers and subcontractors, creating and updating jobs in our inhouse system, assigning work, and ensuring compliance with statutory requirements.