Help Desk Administrator

Allscreens Nationwide Ltd; Cork; On-site; EUR 28,000 - 36,000; Full time

Job summary

Allscreens Nationwide Ltd in Ireland is seeking a proactive Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting on-site teams and clients, with a focus on clear communication and organised processes.

The role covers logging and closing requests in our CMMS, managing work orders, preparing reports, and providing accounts administration support.

Qualifications

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel advanced, Word, Outlook).
• Experience in a helpdesk or office administration role.
• Excellent communication and attention to detail.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on the helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to resolve issues.
• Manage work orders in line with KPIs and SLAs.
• Analyse reports to ensure requests progress on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and handle supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

Skills

Administration experience

Customer service

Communication skills

Attention to detail

Organisational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We’re looking for a proactive and professional

Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on‑site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You’ll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on‑site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We’re Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self‑motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high‑quality facilities management services.