Motor Claims FNOL Agent

Sedgwick Claims Management Services Ltd; Dublin; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (D4)

Discounted onsite Montessori (D4)

EAP – Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking a Motor Claims FNOL Agent in Dublin on a hybrid basis. You will be the first point of contact for motor claims, gathering information, registering claims and triaging for next steps while delivering outstanding customer service.

The role requires excellent communication, meticulous data handling, and the ability to manage multiple tasks under pressure. You will work in a collaborative team with opportunities for training and career progression.

Qualifications

• Claims handling experience in insurance or customer-focused settings.
• APA qualification desirable; those without may still apply with aptitude.
• Knowledge of motor claims processes and policy structures.
• Excellent written and verbal communication skills.
• Strong customer focus and service mindset.
• High attention to detail and accurate data handling.
• Good problem solving and decision making skills.
• Proficient with databases and IT systems for data entry.
• Team player with collaboration across stakeholders.
• Resilience in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers reporting motor claims.
• Gather and assess claim information and register claims.
• Triaged and allocate claims for further handling.
• Maintain high-quality data and documentation from the outset.
• Identify customer needs and promote relevant support services.
• Liaise with policyholders, claimants, brokers and providers.
• Provide timely updates and support to ensure smooth claims flow.
• Support mentoring and development opportunities within the team.

Skills

Claims handling

APA qualification

Motor claims knowledge

Communication skills

Customer focus

Data accuracy

Problem solving

Tech/databases

Teamwork

Adaptability

Education

APA qualification or working towards APA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Motor Claims FNOL Agent Job Location: Dublin – Hybrid. Remote working considered. Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications

Join our team as a Motor Claims FNOL Agent, supporting customers from first notification through to claim registration and triage while delivering an outstanding claims experience. As a Motor Claims FNOL Agent, you will be the first point of contact for customers reporting motor claims, ensuring every notification is handled efficiently, accurately and with a strong focus on customer service. Working within a fast-paced claims environment, you will gather and assess claim information, register claims and ensure they are allocated appropriately for further handling. You will play a key role in the triage and assessment of motor claims, capturing accurate information, asking probing questions where required and ensuring high-quality data is recorded from the outset. Your ability to identify customer needs and promote relevant support services will help enhance the overall claims experience. The role involves liaising with a range of stakeholders, including policyholders, claimants, brokers, third-party representatives, internal technical experts and aligned service providers. You will ensure that appropriate documentation is issued promptly, instructions are provided to suppliers and all claim records are maintained to the highest standard. Success in this role requires excellent communication skills, strong attention to detail and the ability to remain organised and focused while working under pressure. You will enjoy working as part of a collaborative team and will be supported in your ongoing development through mentoring, training and career progression opportunities.

The skills you will have when you apply:

• Claims or Insurance Experience - Previous experience within insurance, broking, claims handling or a customer-focused environment is advantageous but not essential.
• Insurance Qualifications - APA qualification, or working towards APA, is desirable. Candidates without qualifications who demonstrate a strong aptitude and willingness to learn are encouraged to apply.
• Motor Claims Knowledge - Understanding of motor claims processes, policy structures and claims classifications would be beneficial.
• Communication Skills - Excellent written and verbal communication skills, with the ability to build positive relationships with customers, brokers and colleagues.
• Customer Focus - Committed to delivering excellent customer service and creating positive customer outcomes.
• Organisation & Attention to Detail - Highly organised with strong administrative skills and a commitment to data accuracy and quality.
• Problem Solving & Decision Making - Able to assess information, identify appropriate next steps and make informed decisions within agreed processes.
• Technology Skills - Confident using databases and IT systems, with strong data entry and record management capabilities.
• Teamwork & Collaboration - A proactive team player who works effectively with colleagues and stakeholders across the business.
• Adaptability & Resilience - Comfortable working in a fast-paced environment, managing competing priorities and maintaining a positive approach under pressure.

What we’ll give you for this role:

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

We welcome applications from people of all backgrounds and experiences, including those returning to work or looking for a new career opportunity.

Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind.

We welcome applications from all suitably qualified candidates.

Next steps

Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

#LI-HYBRID #LI-REMOTE Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com